Solved

Cannot Edit Invoice (Error)

Forum|Forum|7 years ago
April 20, 2019
2 replies
6 views

I'm trying to edit a invoice and add more items but when I click the pencil it just errors. Any advice or fix?

QuickBooks Online

Best answer by AlexV

I can help you edit your invoice, NickFury8458.

I would like to ask what's the error message you've received when trying to edit the invoice.

Meanwhile, we can do troubleshooting steps to help resolve this. Let's start by using a private browser and try to edit your invoice from there. Private browsing disables browser's cache. If it works, go back to the regular browser and clear the cache. Too much cache results to unusual behavior. Also, try to use a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox.

Please let me know how it goes. I'd be happy to help you further. Have a great day!

AlexVAnswer

Level 10

I can help you edit your invoice, NickFury8458.

I would like to ask what's the error message you've received when trying to edit the invoice.

Meanwhile, we can do troubleshooting steps to help resolve this. Let's start by using a private browser and try to edit your invoice from there. Private browsing disables browser's cache. If it works, go back to the regular browser and clear the cache. Too much cache results to unusual behavior. Also, try to use a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox.

Please let me know how it goes. I'd be happy to help you further. Have a great day!

C

Caroline2019

Hi,

I have a similar problem. I had to edit a saved invoice, but was unable to "add lines". When I click the "add lines" button, nothing happens. No error messages.

I have clear my browser cache, browser history, restarted my pc, but it doesn't help. I'm using Chrome, not sure what else I can do.

AlexV

Level 10

Thanks for joing us here, Caroline2019.

This is very unusual that you're unable to edit an invoice. Clearing the cache should fix this.

If you have other browsers available, you may use them. Also, make sure they are updated cause old versions can also result to errors.

In addition, I suggest reaching out to our Customer Support Team so they can further investigate this issue.

Go to Help and click Contact Us.
Enter Edit invoice and select Let's talk.
Choose either Start a message or Get callback.

I've added some articles for more details about invoicing in QuickBooks Online:

I'll be here if you need anything else. Stay safe!

U

ulisesmeza82

the quantity is larger than the maximum allowed

Angelyn_T

Moderator

I'm here to help check the error you're getting, @ulisesmeza82.

If you're experiencing this issue when trying to edit your invoices using the web browser, then, we can try the basic troubleshooting steps to isolate the issue.

To start, you try accessing your account using a private browser to help us verify if the problem is within the browser you're using.

To use a private browser, here’s how:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Internet Explorer: Ctrl + Shift + P
Safari: Command + Shift + N

If it works fine, you have to clear your browser’s cache to optimize the browser’s performance and your QBO experience.

If you're getting the same result while using a private browser, I recommend switching to another supported browser.

However, if the problem continues, I recommend getting in touch with out Support Team to check and investigate this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

Let me know if you have any other QuickBooks questions. I'd be glad to help!

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