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R
Roshan 12
July 2, 2023
Question

Error loading a page

  • July 2, 2023
  • 4 replies
  • 0 views

It doesn't load the page after I sign in from the page which says, "Let your practice stand out, and your clients stand tall" and "Start training for QuickBooks Certification today and seal your expert status." The page after I sign in says, "We're sorry, we can't find the page you requested." and  "You may have incorrectly typed the address (URL) or clicked on an outdated link." I mean, it's a link directed by you guys, so It should open, right? 
Another issue is I am looking for a way to contact customer service about this issue but all I can reach are FAQs and a bot which gives me few options to choose from and it doesn't even provide an option anywhere related to my issue at all.

4 replies

L
lin_jcaj
Level 9
July 2, 2023

 

I'll help you fix the sign-in page issue, Roshan.

 

Can you please tell me what QuickBooks-specific task you are trying to accomplish? 

 

Meanwhile, the browser's temporary internet files can cause strange behavior in the software, such as getting errors. 

 

You can perform some troubleshooting steps to resolve the issue. Logging in to a private window will help us determine whether or not this is a browser-related problem. Private browsing doesn't use extensions and stops the cache from saving your browsing history.

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P

 

If you can sign in without issues using a private window, you can return to your default browser and delete any cached files. Otherwise, use another supported browser as an alternative.

 

If the problem continues, check out the phone number listed in this article to directly contact one of our agents by phone: QuickBooks Online Support.

 

In addition, you can read the Get help if you can't sign in to your account guide. This contains the list of troubleshooting that would help you sign back in with your account.

 

Reach back out to me if you need more help. I'll be more than happy to assist. Take care!

R
Roshan 12Author
July 3, 2023
I was not performing any task instead I want to apply for the certification but when I go into the tab which says “explore certificates” then “sign in to start” it doesn’t load the page instead it says entered wrong url. I even tried using different browsers and devices nothing is working. 
 
I am not even able to apply for exam now coz of this issue
AlcaeusF
AlcaeusF
Level 14
July 3, 2023

Hello Roshan,

 

We want to help you with your concern about applying for certification. However, we need more information about it to provide additional troubleshooting and to get this sorted out.

Can you share the link you're trying to access and a screenshot of the issue? This way, we can check why you're getting that outcome.

 

In the meantime, you can check this article for additional guidance about the ProAdvisor certification course and exam updates: ProAdvisor certification course and exam updates.

 

Please know that you're always welcome to post questions in this space. Have a great day ahead. 

C
CourtneyN
July 5, 2023

I am having the same issue. 

Here is the website I'm using to find the sign in to start button for the quickbooks proadvisor training: 

 

Become a Certified ProAdvisor, QuickBooks - Intuit

Here is the embedded link that the button takes me to:

https://qbo.intuit.com/login?pagereq=/app/accountant/training

 

I am already logged into my quickbooks account (I previously had quickbooks self-employed and I also use my account for Turbo Tax). It then takes me to my account with an error page that says:

We're sorry, we can't find the page you requested.

You may have incorrectly typed the address (URL) or clicked on an outdated link.

 

There are no options to get to the training page from within my account as far as I can tell. Any help would be appreciated.

 

    E
    Ethel_AQuickBooks Team
    QuickBooks Team
    July 5, 2023

    Welcome to the Community, @CourtneyN.

     

    I'll help you access the Pro-Advisor training in QuickBooks Online.

     

    You can access the training within your QuickBooks account.

     

    Here's how:

     

    1. Login to your account in QuickBooks Online Accountant account.
    2. From the left menu, choose ProAdvisor.
    3. Go to the Training tab.
    4. From there, access the training.

    If you're still unable to log in, you can contact our Customer Support for further assistance.

     

    You can click this article to learn more about QuickBooks ProAdvisor training: ProAdvisor FAQ.

     

    Let me know if you have questions about the training certification. I'm always here to help. Have a great day.

    B
    BartLaw
    July 19, 2023

    As of today, our employees are experiencing this same issue.  After spending almost an hour on the phone with customer service, I was told to make sure they are using Chrome and to try incognito if Chrome didn't help.  We've tried both.  Even logging in on other computers.  I have been in all day and have had no problem.  I am the administrator, but I can't see where that makes a difference.  I checked the audit log for yesterday and today, and the only thing that stood out was an entry for the System Administration at 0414 hours this morning that just says Changed Settings.  It doesn't have a View option in the History column, so I can't see what it changed.  All I know is that this is an issue that my IT person can't fix.  HELP!

    JaeAnnC
    JaeAnnC
    Level 6
    July 19, 2023

    It's my goal to ensure you'll get the help you need to start your certification training in QuickBooks Online Accountant (QBOA), @BartLaw.

     

    I appreciate the several troubleshooting steps you've performed to resolve the concern. Since the issue persists after exhausting your tools, I recommend getting in touch with our customer service team. I understand you've already reached out to them. However, we need to contact again so they can thoroughly look into this further in a secure setting. Since the Community is a public forum, we're unable to pull up any confidential information here. They also have the ability to initiate an investigation when necessary. Here's how:

     

    1. Go to the Help menu and select Contact Us.
    2. Enter a brief description of your concern and click Continue.
    3. Choose between Chat with us or Have us call you.

     

    To get a more detailed overview of the ProAdvisor training, here's a guide containing answers to the most commonly asked questions: Frequently Asked Questions about ProAdvisor training and certification.

     

    Let me know in the comments below whenever you need additional assistance regarding the QuickBooks certification. I'm always available in the Community to assist you further. Stay safe.

    B
    bmahfood
    July 21, 2023

    I am also having this problem of an error message when I try to load the page, clicking GO under Tasks >> Overdue Remind your customers about unpaid invoices. "We're sorry, we can't find the page you requested"

    I have tried opening the page incognito and it still gives me an error message. 

    Do you know what may be causing this error message?

    Nicole_N
    Nicole_NQuickBooks Team
    QuickBooks Team
    July 21, 2023

    Hi, bmahfood. I appreciate you for performing some troubleshooting to isolate the error. 

     

    Sometimes, the system occasionally behaves strangely when the browser frequently accesses pages. It could be due to corrupted cache files in your browser. This might be the one causing the error.

     

    Using an incognito window helps us verify the cause as this doesn't save any cache files. Since the error persists even after doing it, I highly suggest reaching out to our QuickBooks Online Support Team. They can pull up your account securely and further look into the root cause of the error. If need be, they'll also be able to create an investigation ticket.

     

    Here's how to contact them:

     

    1. Go to the Help icon in the top right-hand corner.
    2. Press the Contact Support button.
    3. Enter your question in the box and hit Continue.
    4. Choose the best way you'll want to reach out to us.

     

    Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

     

    Moreover, I don’t want to leave you empty-handed. In the meantime, let's run the Open Invoices report to identify the customers whom you should send reminders. You can go to the Reports menu, then scroll down to the Who owes you section and click Open Invoices. You can customize it to focus on the important details.

     

    I've also included this article in case you'll experience speed issues with your QuickBooks Online. There are several things that you can look at to ensure you're getting the most out of your user experience: Why is my QuickBooks Online slow?


    Keep us posted on how it goes. We want to make sure that this is taken care of. Stay safe and we hope your business continued success.

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