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Level 1

error message

error message:  The file you specified cannot be opened  Make sure that it is not currently being used by another program or a read-only file.

The Windows error was "The file exists"

Solved
Best answer April 01, 2019

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QuickBooks Team

error message

Thanks for bringing this to my attention, @marcia1.

 

This error appears if the file is read incorrectly on a Windows computer.

 

I have just the steps for you to fix this issue.

 

Step 1: Close the program and restart your computer. Then, right-click QuickBooks Desktop icon and select Run as the Administrator.

Step 2: Make sure to download the latest product updates to ensure you have the most recent update of QuickBooks.

 

If the error still appears, you can try to toggle the User Control settings depending on your Windows version. You can go through this article for the detailed steps: Resolve the file you specified cannot be opened errors.

 

You can now get rid of the error message. Please keep me posted if there's anything I can help you with your QuickBooks. I'm always around here in the Intuit Community whenever you need further assistance.

View solution in original post

19 Comments 19
Highlighted
QuickBooks Team

error message

Thanks for bringing this to my attention, @marcia1.

 

This error appears if the file is read incorrectly on a Windows computer.

 

I have just the steps for you to fix this issue.

 

Step 1: Close the program and restart your computer. Then, right-click QuickBooks Desktop icon and select Run as the Administrator.

Step 2: Make sure to download the latest product updates to ensure you have the most recent update of QuickBooks.

 

If the error still appears, you can try to toggle the User Control settings depending on your Windows version. You can go through this article for the detailed steps: Resolve the file you specified cannot be opened errors.

 

You can now get rid of the error message. Please keep me posted if there's anything I can help you with your QuickBooks. I'm always around here in the Intuit Community whenever you need further assistance.

View solution in original post

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Level 2

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I just want to bump this. I wish it had been the top hit on google, because it took me an hour to get here. Run As Administrator. This was necessary after I ran an update.

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Level 1

error message

This error message has been causing problems for about 8 months now.  It appears on all of our QuickBooks users logins and creates chaos for people who have nothing to do with payroll; nor do they have payroll rights. I've usually advised them to keep selecting ok or try holding down the enter tab until it finally completes. Many times their computers just get completely locked up and require a hard shut down only to have to repeat the process even though I may have gotten through and downloaded the update through my login on my computer. I often end up needing to go to each desktop to perform the run as administrator "fix", which is only temporary until the next payroll update comes through. Please find a permanent fix for this issue.  Thank you.

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QuickBooks Team

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Hi Heating01,

 

We'll want to ensure use QuickBooks without any error.

 

You can download the QuickBooks Tool Hub to help fix this.

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, use the QuickBooks Install Diagnostic Tool.

  1. Open the QuickBooks Tool Hub.
  2. In the tool hub, select Installation Issues.
  3. Click QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
  4. When the tool finishes, restart your computer.

Here's an article for more information: Fix QuickBooks Desktop Install Errors

 

For more information about update errors, please check out this article: Fix QuickBooks Desktop Update Errors.

 

Let me know if you have any other concerns about QuickBooks. I'd be glad to help.

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Level 2

error message

After downloading and running the diagnostic tool, I'm still getting the error message of

"The file you specified cannot be opened. Make sure that it is not currently being used by another program or a read only file. The Windows error was 'The system cannot find the path specified.".

As another user said, I can click on OK dozens of times and it will eventually go away, but this is not ideal. I don't know if it's going to work! I moved our QB Desktop 2012 to a Win10 machine. Did I not move the files correctly? 

I then get a message of Either there is no default mail client or the current mail client cannot fulfill the messaging request." 

Please help me understand if I've moved this correctly to the new computer!

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Level 2

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Is it possible that these are the 2 files it feels are open & conflicting? If so, which one should I delete? 

thumbnail_image.png

Highlighted
QuickBooks Team

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Hi there, SunshineBe77829.

 

I'd like to verify some information. Did you copy the folder from the old computer to the new one? If so, you'll want to delete the copied folder. 

 

Upon installing QuickBooks to the new computer, the system will automatically create new folders for the new installation. There is no need for you to move the QuickBooks folder from one computer to the other. What you need to prepare is the backup copy that you can restore to the new computer

 

Also, let's make sure that your QuickBooks Desktop meets the system requirements by checking it out here. When running the diagnostic tool, you'll have to close all open QuickBooks Desktop program.

 

If your QuickBooks Desktop did not meet the system requirements, then you will encounter some error messages. Otherwise, we can uninstall and reinstall your QuickBooks Desktop. You can download the file here: Downloads & Updates

 

Once downloaded, prepare the backup copy and restore it. Note: Make sure to run QuickBooks as the master admin.

 

Here's how:

 

  1. Go to the Windows Start menu and search QuickBooks.
  2. Right-click on the QuickBooks version and year you're using. 
  3. Select Run as administrator.
  4. After that, close QuickBooks and reopen it.

I've also got these articles for reference:

 

Feel free to leave a comment on this thread if you have any additional questions. Thanks.

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Level 2

error message

Thank you so much for your reply and for the help!! It’s SO refreshing to find someone who will give generously of their time and knowledge! Yes, the new laptop (Lenovo Thinkpad) meets the system requirements. To be clear, before I posted my first message, here are the steps I took: I made a backup of QB on the old Dell laptop and copied 5 QB files onto an EHD. Then on the Lenovo, I went to the Downloads site you referenced and downloaded the ‘U.S. QB Desktop Premier for 2012’ to the Lenovo. Sometime during the installation it asked which version, and we use the Nonprofit Edition, so I chose that one (could those be the files in my previous msg pic?).


After it finished downloading, it sounds like this is where I may have gone wrong (?), from the EHD, I copied the following 5 files onto the Lenovo, in a separate folder than the download. Note, I did not copy the zip file over, I just couldn't edit it out of the photo:

 QB files transferred.png

To make sure I’m understanding clearly, it sounds like I should not have copied those files over. After the download finished, I should have opened the download, right clocked and Run as administrator, let it do whatever it needed to do, closed it, reopened it, and chosen "Restore backup"?

 

At this point, do I need to do the following?

  • uninstall QB from the Lenovo
  • delete all the files I copied over

Then

  • re-download QB from the Download site
  • Open the download
  • Right click and run as admin
  • Will it do something at this point that I need to watch for?
  • Close QB
  • Reopen QB
  • Do I choose:
    • File: Restore Previous Local Backup OR
    • File: Open or Restore Company 
  • From there are there any other steps I need to take?

We actually have another very small company in there. I’m guessing I should do the same for that one? Again, thank you very much for answering.   

 

QuickBooks Team

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Hi @SunshineBe77829,

 

You may need not move your folder as mentioned by my colleague @RenjolynC. Once you're done installing the program you can open QuickBooks, run as admin, and then restore your back up file. Let me guide you how.

 

  1. Follow the above steps to run QuickBooks as the master admin.
  2. In QuickBooks, go to File and then Open or Restore Company.
  3. Select Restore a backup copy. Then, Next.
  4. Choose Local backup and search the location of your back up file.
  5. Click Open and follow the steps that'll guide you through the rest.

You'll want to do the same steps with your other company file. Please see this article for details: Restore a backup of your company file. I'll also share with you this awesome article about resolving company data issues when restoring a backup file in case you need some additional reference.

 

That'll do it. Don't hesitate to reach out anytime if you need help with anything else. The Community is always here to lend a hand. Thanks for posting and have a wonderful day.

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Level 12

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@SunshineBe77829 

I read your older posts. Do you wish to install QB 2012 on Win 10? I am not sure you will be able to do that. You may try installing it in Compatibility Mode Win 7 on Win 10. Another option, put your license and data files on a 3rd party cloud hosting running on Win 7.

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Level 2

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Hi ShiellaGraceA,
Thank you so much for your kind words and help! I do have another question. You say I may not have to move the folders, but I already did, before I was asking the questions. So should I now delete those folders I moved over? And should I delete the QB I downloaded on Monday to the new laptop and re-download it?
Thank you!

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Level 2

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Hi ShiellaGraceA,
Thank you so much for your kind words and help! I do have another question. You say I may not have to move the folders, but I already did, before I was asking the questions.

So should I now delete those folders I moved over? And should I delete the QB I downloaded on Monday to the new laptop and re-download it?
Thank you!

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Level 2

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Thank you for offering to help! Yes, I was able to download to the Win10 laptop, at least it seems so in my non-technical perspective.

Very curious, where does one find Win7 compatibility mode on the Win10 laptop? 

Apologies, your suggestion of 'put your license and data files on a 3rd party cloud hosting running on Win 7' is over my head! I wouldn't know how to present that to the org I work for!

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QuickBooks Team

error message

Let me help you from here, SunshineBe77829.

 

You can delete those folders. Once you QuickBooks is installed, new folders will be created for the installation.

 

You may not need to uninstall and reinstall the program. You'll just have to restore the backup. You can follow the steps provided by ShiellaGraceA at the top. Or, just open the link I've provided. 

 

If you have more questions, please feel free to get back to this thread.

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Level 2

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I found the Compatibility mode you mentioned, and it seems to have solved the problem!! Thank you SO much.

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Level 2

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Thank you to everyone who weighed in on this issue. You helped me greatly.

Anyone reading this thread, please do try the Compatibility mode that was briefly mentioned by Fiat Lux ASIA. I think that's the key that really stopped the error message, although I did the restoring from the backup at the same time, so I can't be sure which one - or maybe a combo of both!

THANK YOU!

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Level 1

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tried this and does not change anything

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QuickBooks Team

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Hi there, @RosieSpecial.

 

I appreciate you doing the steps about the Compatibility mode mentioned by Fiat Lux Asia. 

 

But since it didn't work on your end, I suggest contacting our phone support team. This way they can further check your QuickBooks and provide alternatives to fix your concern. 

 

Here's how:

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact us at the bottom of the window.
  4. Enter a brief description of your concern, then choose Search.
  5. Click Start a Message to process your request and have an available agent for you.

Also, I've added this article to learn the different types of support we offer at Intuit and its availability: Support hours and types.

 

Just click the Reply button if you have anything else to add. I'd be glad to assist you. Have a pleasant day.

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Level 12

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@RosieSpecial 

Which QB year version and Windows OS do you have?

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