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info1328
October 12, 2020
Question

How to fix (Error code:- subsui-error-10004)

  • October 12, 2020
  • 3 replies
  • 10 views
Im unable to resubscribe. Error code

3 replies

C
Candice14
Level 8
October 12, 2020

Hey there, @info1328. 

 

I've got you covered. I can provide you with some insight into why you may be receiving this error code (-subscrib-error-10004) when attempting to re-subscribe to your QuickBooks Online (QBO) account. 

 

After doing some further research, I've discovered that there's an on-going investigation (INV-50906) with this error code. An investigation is created when multiple users have the same issue and need our Product Engineers to review the problem more. 

 

At this time, our Product Engineers are working hard to get this issue resolved as soon as possible so that you're able to get back to running your business. However, you can contact our Customer Support Team to get added to a list of affected users. Once you're added to this list, you'll be able to receive updates on this matter via email. Here's how: 

 

  1. Go to the Help icon. 
  2. Click the Contact Us button. 
  3. Give a brief description of the issue and press Let's Talk. 
  4. Scroll down and choose to Get a callback. 

 

After the problem is fixed, you can come back to this thread and review this link as a future reference for your business: How to resubscribe or reactivate QuickBooks Online. 

 

If you have any trouble along the way, just let me know. I'm only a post away if you need me. Wishing you the best!

T
TaoSong
October 17, 2021

It looks like this error has been occurring for approx. a year (Error code:- subsui-error-10004).  Is there really no resolve at this time?  Or is it just recurring anew?

In either case.  At this point, I'm unable to add eCommerce to my QB Online account.  I've tried to add it through my accounting home page and a Sales Person tried and failed (explaining to me that it was up to me to get a "ticket" started.  After almost a dozen attempts at trying to get the purchase to go through including using a different credit card,  And several attempts trying to get through to support, I found this string.  I am sure you all are very busy but this seems to be my last shot at finding out why this error is happening.  Please help as I want to buy a subscription to eCommerce.

Thanks, David Boring, owner of TaoSong  [removed]  [email address removed]

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
January 5, 2022

That'd be great if you can route me to the right support group, but unfortunately several chats, phone calls, and Twitter DM's have put me in a loop with everyone saying they don't know or it's not their department.

 

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code:- subsui-error-10004)

 

 

 

This here is the core issue. It's shown for us when you navigate to https://app.qbo.intuit.com/app/accountsettings?p=company_billing. This appeared after attempting to subscribe to QuickBooks Commerce.

 

Not a single support specialist has been able to get the bottom of this. To be clear here, all I want to do is subscribe and use QuickBooks Commerce.

 

All the chats kept pointing me to reach out to this link https://www.tradegecko.com/contact-us.

 

The issue is I cannot login to QuickBooks Commerce/Tradegecko because I don't have an active subscription to QuickBooks Commerce (what the goal here is). Then I tried contacting the phone number from that page, per chat instructions. Phone support said they were not the right department and communicate that back to the chat on that.

 

No one seems to know how to fix this.


@matero 

Make sure you are using QBO US version to connect with QB Commerce. You can open a trial account and try connecting it to isolate the issue.

https:// quickbooks.grsm.io/US

 

M
matero
January 18, 2022

Just wanted to provide an update here. I've been in contact with [email address removed]. The issue is being escalated and investigated by developers. There's been no updates unfortunately but they've acknowledged it's an issue on their end. I've been following up every week or so. Amazing no one has a solution.

T
Tyler-C
September 4, 2023

I've been having this issue for about 6 weeks now, very frustrating. & with this issue, it snowballs into me not being able to run payroll through quickbooks as well. Id like a discount on my subscription if i cannot use all the functions, and a fix seems nowhere in sight. Since 2020 this is an issue? You would think in 3 years this would be a mapped solution.......

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