How to fix (Error code:- subsui-error-10004)

Hey there, @info1328. 

I've got you covered. I can provide you with some insight into why you may be receiving this error code (-subscrib-error-10004) when attempting to re-subscribe to your QuickBooks Online (QBO) account. 

After doing some further research, I've discovered that there's an on-going investigation (INV-50906) with this error code. An investigation is created when multiple users have the same issue and need our Product Engineers to review the problem more. 

At this time, our Product Engineers are working hard to get this issue resolved as soon as possible so that you're able to get back to running your business. However, you can contact our Customer Support Team to get added to a list of affected users. Once you're added to this list, you'll be able to receive updates on this matter via email. Here's how: 

1. Go to the Help icon. 
2. Click the Contact Us button. 
3. Give a brief description of the issue and press Let's Talk. 
4. Scroll down and choose to Get a callback. 

After the problem is fixed, you can come back to this thread and review this link as a future reference for your business: How to resubscribe or reactivate QuickBooks Online. 

If you have any trouble along the way, just let me know. I'm only a post away if you need me. Wishing you the best!

Quickbooks support is essentially non-existent. 

I've had this error happen to me twice in the past 9 months when credit cards on file expire.  After 45 mins of phone time the offshore support rep (who seemingly has no idea what she's doing) advises that this is a known issue and escalates to Tier 3 support. Timeline for an email to confirm resolution from Tier 3 is estimated to be 7-10 business days.  WTF?!!  This is no way to run a business.

Here's the fix: 

https://www.freshbooks.com/pricing?ref=ppc-fb&campaignid=11511898727&adgroupid=117624185692&targetid...

AND this post needs to be vetted and approved by who....Quickbooks!  Insanity!

update.....had a chat going with QB chat support....asked me for a screenshot of the error I was receiving. Sent. Asked me to bear with him while he looked into it.  Ok.    30 mins now. He disconnected.  10 mins later....new rep pops up asking automated questions.  brutal.

It looks like this error has been occurring for approx. a year (Error code:- subsui-error-10004).  Is there really no resolve at this time?  Or is it just recurring anew?

In either case.  At this point, I'm unable to add eCommerce to my QB Online account.  I've tried to add it through my accounting home page and a Sales Person tried and failed (explaining to me that it was up to me to get a "ticket" started.  After almost a dozen attempts at trying to get the purchase to go through including using a different credit card,  And several attempts trying to get through to support, I found this string.  I am sure you all are very busy but this seems to be my last shot at finding out why this error is happening.  Please help as I want to buy a subscription to eCommerce.

Thanks, David Boring, owner of TaoSong  [removed]  [email address removed]

The error has been resolved, TaoSong.

The issue is caused by an incorrect or invalid company address on file. You need to make sure the credit or debit card used to pay your QuickBooks Online (for US version) subscription has a US-based billing address.

You can find more details about this through this link: Manage billing, payment, and subscription info in QuickBooks Online. It includes steps on how to update your payment method.

On the other hand, adding eCommerce to your QuickBooks Online account, you need a connector to do so. There's a third-party connector that is already integrated with QuickBooks.

Please browse this link: Ecommerce Connector. It will route you to the QuickBooks Apps Store to help you get the app. If you need assistance with the process, I recommend contacting the app provider using the phone number and email from the Contact section.

If you own an eCommerce website, I'll get you the right support in completing the task. We have a separate and dedicated forum that handles software integration.

I recommend posting your question from there. This way, our developers can provide you with an accurate resolution in connecting the e-commerce website.

Let me guide you on how to do it.

1. Go to this link: https://help.developer.intuit.com/s/.
2. Choose QuickBooks Online under What do you need help with?. 
3. Click Ask a Question. 
   
4. Log into your existing Intuit Developer Account or create a new one. 
5. Enter your concern. 
6. Click Ask. 
   
   

Stay in touch with me if you have additional concerns about adding eCommerce to QuickBooks. I'm always right here to help you.

Just wanted to note here this is incorrect and unrelated to the issue.

I want to ensure you'll be routed to the right support, @matero. 

If you still encounter the error when attempting to resubscribe, I recommend reaching out to our Technical support team. They can access your account in a secure place and verify what causes the issue. They can also help you with the resolution. 

Once everything is fine, here's the helpful article that can assist you in resubscribing your account: How to resubscribe or reactivate QuickBooks Online. 

I've also added here a compilation of how-to videos that will further guide you in optimizing your QuickBooks Online navigation. These include topics that start from setting up a company to running payroll for your employees. 

Leave a response below if you have any other QuickBooks concerns. I'm always here to help. Have a good one. 

That'd be great if you can route me to the right support group, but unfortunately several chats, phone calls, and Twitter DM's have put me in a loop with everyone saying they don't know or it's not their department.

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code:- subsui-error-10004)

This here is the core issue. It's shown for us when you navigate to https://app.qbo.intuit.com/app/accountsettings?p=company_billing. This appeared after attempting to ...

Not a single support specialist has been able to get the bottom of this. To be clear here, all I want to do is subscribe and use QuickBooks Commerce.

All the chats kept pointing me to reach out to this link https://www.tradegecko.com/contact-us.

The issue is I cannot login to QuickBooks Commerce/Tradegecko because I don't have an active subscription to QuickBooks Commerce (what the goal here is). Then I tried contacting the phone number from that page, per chat instructions. Phone support said they were not the right department and communicate that back to the chat on that.

No one seems to know how to fix this.

This is not the kind of service we want you to experience, @matero.

To fix this, I'd recommend getting in touch with our Customer Support Team again. This way, they can pull up your account securely and help check the cause of the issue. 

You can check this link to reach them: QuickBooks Commerce Support. Just go to the Contact or Support section.

I've added these articles to learn more about QuickBooks Commerce:

• Get started with QuickBooks Commerce

• Get started with QuickBooks Commerce (when you have existing products in QBO)

• Learn how QuickBooks Commerce Works

Please know that you can always get back to us if you have other questions. I'm always here to help.

@matero 

Make sure you are using QBO US version to connect with QB Commerce. You can open a trial account and try connecting it to isolate the issue.

https:// quickbooks.grsm.io/US

Just wanted to provide an update here. I've been in contact with [email address removed]. The issue is being escalated and investigated by developers. There's been no updates unfortunately but they've acknowledged it's an issue on their end. I've been following up every week or so. Amazing no one has a solution.

I've been having this issue for about 6 weeks now, very frustrating. & with this issue, it snowballs into me not being able to run payroll through quickbooks as well. Id like a discount on my subscription if i cannot use all the functions, and a fix seems nowhere in sight. Since 2020 this is an issue? You would think in 3 years this would be a mapped solution.......