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info1328
October 12, 2020
Question

How to fix (Error code:- subsui-error-10004)

  • October 12, 2020
  • 3 replies
  • 6 views
Im unable to resubscribe. Error code

3 replies

C
Candice14
Level 8
October 12, 2020

Hey there, @info1328. 

 

I've got you covered. I can provide you with some insight into why you may be receiving this error code (-subscrib-error-10004) when attempting to re-subscribe to your QuickBooks Online (QBO) account. 

 

After doing some further research, I've discovered that there's an on-going investigation (INV-50906) with this error code. An investigation is created when multiple users have the same issue and need our Product Engineers to review the problem more. 

 

At this time, our Product Engineers are working hard to get this issue resolved as soon as possible so that you're able to get back to running your business. However, you can contact our Customer Support Team to get added to a list of affected users. Once you're added to this list, you'll be able to receive updates on this matter via email. Here's how: 

 

  1. Go to the Help icon. 
  2. Click the Contact Us button. 
  3. Give a brief description of the issue and press Let's Talk. 
  4. Scroll down and choose to Get a callback. 

 

After the problem is fixed, you can come back to this thread and review this link as a future reference for your business: How to resubscribe or reactivate QuickBooks Online. 

 

If you have any trouble along the way, just let me know. I'm only a post away if you need me. Wishing you the best!

T
TaoSong
October 17, 2021

It looks like this error has been occurring for approx. a year (Error code:- subsui-error-10004).  Is there really no resolve at this time?  Or is it just recurring anew?

In either case.  At this point, I'm unable to add eCommerce to my QB Online account.  I've tried to add it through my accounting home page and a Sales Person tried and failed (explaining to me that it was up to me to get a "ticket" started.  After almost a dozen attempts at trying to get the purchase to go through including using a different credit card,  And several attempts trying to get through to support, I found this string.  I am sure you all are very busy but this seems to be my last shot at finding out why this error is happening.  Please help as I want to buy a subscription to eCommerce.

Thanks, David Boring, owner of TaoSong  [removed]  [email address removed]

MaryLandT
MaryLandT
Level 10
October 17, 2021

The error has been resolved, TaoSong.

 

The issue is caused by an incorrect or invalid company address on file. You need to make sure the credit or debit card used to pay your QuickBooks Online (for US version) subscription has a US-based billing address.

 

You can find more details about this through this link: Manage billing, payment, and subscription info in QuickBooks Online. It includes steps on how to update your payment method.

 

On the other hand, adding eCommerce to your QuickBooks Online account, you need a connector to do so. There's a third-party connector that is already integrated with QuickBooks.

 

Please browse this link: Ecommerce Connector. It will route you to the QuickBooks Apps Store to help you get the app. If you need assistance with the process, I recommend contacting the app provider using the phone number and email from the Contact section.


If you own an eCommerce website, I'll get you the right support in completing the task. We have a separate and dedicated forum that handles software integration.

 

I recommend posting your question from there. This way, our developers can provide you with an accurate resolution in connecting the e-commerce website.

Let me guide you on how to do it.

 

  1. Go to this link: https://help.developer.intuit.com/s/.
  2. Choose QuickBooks Online under What do you need help with?. 
  3. Click Ask a Question. 
  4. Log into your existing Intuit Developer Account or create a new one. 
  5. Enter your concern. 
  6. Click Ask. 

Stay in touch with me if you have additional concerns about adding eCommerce to QuickBooks. I'm always right here to help you.

M
matero
January 18, 2022

Just wanted to provide an update here. I've been in contact with [email address removed]. The issue is being escalated and investigated by developers. There's been no updates unfortunately but they've acknowledged it's an issue on their end. I've been following up every week or so. Amazing no one has a solution.

T
Tyler-C
September 4, 2023

I've been having this issue for about 6 weeks now, very frustrating. & with this issue, it snowballs into me not being able to run payroll through quickbooks as well. Id like a discount on my subscription if i cannot use all the functions, and a fix seems nowhere in sight. Since 2020 this is an issue? You would think in 3 years this would be a mapped solution.......

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