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BetsySal
April 26, 2022
Solved

QB2022 Activation failes without error

  • April 26, 2022
  • 2 replies
  • 116 views

Each time I open Quickbooks Desktop 2022 it prompts to activate and won't activate. It's in an activation loop but never completes. Not able to use.

Best answer by BetsySal

Hello,

 

I am experiencing the same problem as the original poster. Quickbooks Desktop keeps asking me to activate my product after I already input the information to activate it.

 

I have tried and failed to resolve this problem with Support, as my product (QuickBooks Premier Canadian Edition 2021, 3 User License (Includes Nonprofit Edition) G-48829) is not supported. I cannot refund my product.

 

I have tried everything said in this thread and nothing has worked.

 

What shall I do?


I had to perform a new install of Windows to get Qb2022 to work.  It was something in Windows apparently. But that fixed it.

 

Thanks

~Betsy

2 replies

E
Ethel_AQuickBooks Team
QuickBooks Team
April 26, 2022

Thank you for posting here in the Community, @BetsySal. I'll share some insights about activating QuickBooks Desktop 2022.

 

To begin, could you tell me where you purchased your QuickBooks Desktop (QBDT) 2022? So we can go over everything again and figure out how to activate and use QuickBooks?

 

I recommend visiting these websites for more information on how to download and install QBDT:

 

 

Furthermore, I would suggest contacting our Support Team during business hours. A live agent can then securely check your account. To contact customer service, please use the following information:

 

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Click on QuickBooks Desktop.
  3. Set the product and edition.
  4. Enter your question, then click on Continue.
  5. Choose a way to connect with Support.

 

I also recommend that you browse the themes from our help articles for future tips when working with QuickBooks.

 

If you need additional help activating QuickBooks Desktop, you can notify me by adding a comment below. I'm always here to help. Have a good one.

B
BetsySalAuthor
April 27, 2022

Initial purchase was downloaded.  Then a new version was purchased from BestBuy. I'm working on this for my customer. They had Quickbooks tech on remotely and they couldn't figure this out. We're trying to upgrade 2019 to 2022, before 2019 loses support.  But even though the install of 2022 looks good and complete, it never opens.  We activate at initial install and all looks good.  But when we open qbdata it prompts to activate again and just loops into that. They've turned to me for resolution, but I'm getting no where.  Am running anti-virus scans right now, ran sfc which found the normal corruptions. I have remote access and can let anyone in the assist. We're Eastern Standard Time. Their office is closed right now while I work on this. Spent an hour + today on this while taking time from the user.

Thanks

~Betsy

 

 

C
ChristieAnn 11
Level 9
April 27, 2022

See my e-mail was removed.  Not sure how to contact in private.


Hi there, BetsySal.

 

I appreciate you for coming back to the thread to add about what you've done to fix the activation issue. Let me share additional troubleshooting steps to ensure you can resolve the activation issue and install the QuickBooks Desktop efficiently.

 

I recommend running the repair tool for QuickBooks Desktop. This tool can help fix common errors that can affect the performance of the software like keep getting an activation prompt. To start with, download the QuickBooks Tool Hub and you'll need to close QuickBooks to use this tool. Please know that we recommend you use Tool Hub on Windows 10, 64-bit for the best experience.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen instructions to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

For additional information, you can click on this article: Repair your QuickBooks Desktop for Windows.

 

If you get the same result, I suggest opening this article to view various instructions on how to fix errors when you enter your product and license numbers or your activation code in QBDT: Fix activation, license, and product numbers errors.

 

If the issue continues to occur, I suggest contacting our QuickBooks Desktop Support again. They have the tools to pull up your account in a secure environment. Then, verify if the product information matches what you have. They can also help you get to a resolution quickly to register QuickBooks. Additionally, the activation process has a limit to prevent the license number from being simply copied and placed on a different computer. With this, only our support can verify if the license is used with the owner.

 

Additionally,  we removed your email address to keep you safe from scam email and to prevent your credentials from being used in any unauthorized businesses.

 

Lastly, I'm adding this article to further guide you in effectively managing your business using QBDT: Help guide for QuickBooks Desktop. It contains topics about advanced accounting, banking, and different troubleshooting steps to resolve unusual issues.

 

Let me know if there's anything else you need help with managing your QuickBooks Desktop. I'm always here to help you anytime. Take care and keep safe!

T
toddbartel
February 2, 2023

Hello Betsy, I am having the same problem. I am trying to install QB 2021 (I already have QB 2020 on my computer, but I need to work on a client's file who has 2021). It is installed properly, but it always asks me to activate it, I follow the instructions, and then it loops back to the beginning. Did you successfully fix this problem for your client, and could you tell me how to fix mine?

I really appreciate any help you can provide.

DivinaMercy_N
DivinaMercy_NModerator
Moderator
February 2, 2023

Hello there, @toddbartel. I'm here to help you activate your QuickBooks Desktop (QBDT) 2021. 

 

To start, let's ensure that your QBDT program is updated to the latest release to get the latest program components and fixes. Here's how:

 

  1. Open your QBDT account and go to Help.
  2. Then, select Update QuickBooks Desktop.
  3. Next, click Update Now and select Get Updates.
  4. Once the update finishes, close and reopen QuickBooks.
  5. If prompted to install the update, select Yes.
  6. When the installation finishes, follow the on-screen instructions.

 

Once done, activate your QBDT again. 

 

If the same thing happens, you can run the Quick Fix tool in the QuickBooks Tool Hub. Please refer to the steps below:

 

  1. Close your QBDT program.
  2. Then, download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
  3. Once the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
  4. Next, in the QuickBooks Tool Hub choose Program Problems.
  5. Click Quick Fix my Program.
  6. When the tool finishes, start QBDT, then open your data file and activate it again.

 

For reference, check out this article: Fix activation, license, and product numbers issues.

 

However, if you're still unable to activate QBDT 2021, I recommend reaching out to our Technical support team. They will further help you in activating the program.   

 

Once everything is fine, you can now restore the company file so you can get back to working order. 

 

I'm just around the corner to provide additional help in activating your QBDT program. Have a good one and stay safe. 

T
toddbartel
February 3, 2023

Ok thank you for the information. I tried your suggestions, and that did not resolve my problem. If you have any other suggestions, I would be open to them. 

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