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tramach
June 1, 2022
Question

QuickBooks Email Password Not Saving

  • June 1, 2022
  • 15 replies
  • 114 views

I'm assisting a customer with QB Premier 2020. They use AOL email, and QB suddenly stopped sending email. I enabled an app password for QuickBooks in AOL, and that password now works for sending invoices etc. However, QB now asks for the email password when you send the first invoice after closing and reopening QB.

Why doesn't QB save the password for more than the current session?

15 replies

AileneAModerator
Moderator
June 1, 2022

Hello, tramach. 

 

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.  

 

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

 

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

   

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates. 

 

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

jrdaneke
March 17, 2025

I had this problem. We used to use old Outlook and with new Outlook we were required to use web email. When sending first email of the day, we were prompted to enter password.

Here is what I ended up doing.

Start Quickbooks as Administrator.

Login as admin.

Change to single user mode.

From Reports, select setup scheduled reports.

Follow the instructions and create one report...you will delete this later so it doesn't matter.

It may warn you that you need to set User Access Control at minimum so do this from Windows. From windows type User Account Control from the start button. Select lowest level and accept the warning.

Now send an invoice and it should not require the password again.

Close company file

Login as normal user.

Select multi user mode.

You should now be able to send invoices without the annoying password requirement. 

You may need to add it once for each user but I don't think so.

This solved it for us.

 

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