Question

Something’s not quite right Unexpected problem : -1

Forum|Forum|5 years ago
March 2, 2021
17 replies
66 views

QuickBooks Online

Level 9

Let's get rid of the error you're getting, dan-garza.

The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

Refer to the keyboard shortcuts below:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

You might also want to visit our easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

C

Charies_M

Level 9

Hi, dan-garza.

Hope you’re doing great. I wanted to see how everything is going about the error "Something's not quite right. Unexpected problem. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

D

Dinobja

No I did everything listed as it relates to the clearing browser etc and no luck in Incognito either.

JoesemM

QuickBooks Team

Hello there, @Dinobja.

This isn't the kind of service we want you to experience. I appreciate you for following the troubleshooting steps shared on this thread.

If you haven't reached out to our Customer Support Team about this matter, you can now sign up for our call-back process or get real-time help via the Message Us option. One of our phone specialists will contact you based on the time entered in the Get a Callback window.

Here’s how to keep in touch with them:

Tap the Help menu in the upper right hand to open the Search window.
From there, scroll down to click the Contact us link.
Type the issue/topic in the field box and then hit the Let’s talk button.
Choose Start messaging or Get a callback.

You can check this article to see the different types of support we offer at Intuit and their availability: Support hours and types.

Also, I'd like to help you with your concern. Can you share with me what specific help you need? More details are appreciated.

I don’t want to leave you empty-handed, so I’m adding a link that contains resources to help perform your tasks in QBO: Help Articles in QBO.

Don't hesitate to click the Reply button below if you need further help. I want to make sure everything is taken care of for you. Take good care, @Dinobja.

B

BrianCypress

Hi @dan-garza , did you ever get this resolved ? I've been trying to work through support for the last 2 months but they can't figure it out.

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