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D
dan-garza
March 2, 2021
Question

Something’s not quite right Unexpected problem : -1

  • March 2, 2021
  • 17 replies
  • 51 views
Something’s not quite right Unexpected problem : -1

17 replies

C
Charies_M
Level 9
March 2, 2021

Let's get rid of the error you're getting, dan-garza.

 

The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

 

Refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

 

You might also want to visit our easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:
 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

C
Charies_M
Level 9
March 3, 2021

Hi, dan-garza.

 

Hope you’re doing great. I wanted to see how everything is going about the error "Something's not quite right. Unexpected problem. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

D
Dinobja
March 28, 2022

No I did everything listed as it relates to the clearing browser etc and no luck in Incognito either. 

A
AileneAModerator
Moderator
March 29, 2022

@Dinobja @JoesemM 

This is still an issue for me. 


Hello, BrianCypress.  

 

I'd like to inform you that there are reported similar issues from users about getting this error message "Something’s not quite right Unexpected problem : -1" Our product engineers are investigating this error you're experiencing and working for a fix.  

 

I would recommend reaching out to our Customer Care Support so you'll be added to the affected users' list. That way, you'll be notified via email when updates are available. You can inform the agent that you're one of the affected users of INV-66249 for faster tracking.  

 

 

  1. Click the Help on the top right.
  2. Select the Contact Us button. 
  3. Enter your concern.
  4. Press Let's talk.
  5. Choose a way to connect with us through, Start a chat or Get a callback. 

 

We appreciate your patience as we're working for a permanent solution. Take care!

B
BrianCypress
February 10, 2022

Hi @dan-garza , did you ever get this resolved ? I've been trying to work through support for the last 2 months but they can't figure it out. 

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