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P
PVSI
May 7, 2021
Question

Tab Key Not Working

  • May 7, 2021
  • 1 reply
  • 24 views

My tab key works sometimes, and then sometimes I have to open and close the program to get the tab key to function. I have rebuilt quickbooks. I have bought a new computer and upgraded to quickbooks desktop 2021 and still the same result!

1 reply

R
ReymondOModerator
Moderator
May 7, 2021

Good day, @PVSI.

 

Thanks for sharing the troubleshooting that you've made to address the concern. 

 

The issue might be with the keyboard itself. This can be the reason why you're still getting the same behavior after using the Rebuild Data tool and using a new computer. 

 

Let's fix it by carefully turning the keyboard or laptop upside down and gently shake it. Usually, anything beneath the keys or inside the keyboard will shake out of the device, freeing up the keys for effective functioning once again.

 

You can also open another application on your computer and test if you're getting a similar result. If so, try using another keyboard or buy a new one to address the issue.

 

In case you need help in accomplishing other tasks in QuickBooks Desktop, you can check our articles on this link: https://quickbooks.intuit.com/learn-support/?product=QuickBooks%20Desktop

 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

P
PVSIAuthor
May 9, 2021

Sad thing is this. BRAND NEW COMPUTER. BRAND NEW KEYBOARD. Same result. Now what???

MaryLandT
MaryLandT
Level 10
May 9, 2021

Let me provide additional steps to make the tab working again, PVSI.

 

It looks like the tab feature is damage. You'll want to do a clean install to fix the program. Let me show you how:

 

Step 1: Remove QuickBooks

 

  1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. From the list of programs, select your version of QuickBooks Desktop you want to uninstall.
  4. Select Uninstall/Change and then Remove. 
  5. Click Next.  
  6. If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).

 

Step 2: Gather your QuickBooks product info

 

  1. Download the installer for your version of QuickBooks.
  2. Make sure your computer meets the system requirements. 
  3. Have your license number handy. It should be on the original package or in the purchase confirmation email if you bought a digital version.
  4. Write down your product year and version.

 

Step 3: Reinstall QuickBooks Desktop.

 

Also, if you're hosting QuickBooks, you can fully sign out of it and disconnect. Then, reboot your computer and re-connect to the hosting provider.

 

For other troubleshooting solutions, please refer to this link: Fix data damage on your QuickBooks Desktop company file.

 

If the same issue persists after performing all those steps above, I recommend contacting our QuickBooks Desktop Support Team. They can create a case to investigate the issue.

 

Let me know how everything turns out by commenting below. I'm always right here to help ensure the tab key will work.

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