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L
lindak1119
Level 7
February 8, 2019
Question

Why I cannot use SKU input ?

  • February 8, 2019
  • 1 reply
  • 36 views
No text available

1 reply

J
JamesDuanTQuickBooks Team
QuickBooks Team
February 8, 2019

The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.

 

To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:

  1. Click the Gear icon in the upper-right corner of the page and select Account and Settings.
  2. Select the Sales tab and go to the Products and services section.
  3. Mark the Show SKU column box.
  4. Click Save and Done.

If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:

  1. Access your QuickBooks Online account through a private browser.
  2. If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
  3. Other browsers are good alternatives to access your account, too.

Get back to me if you need more help with this. I'll be around.

D
domgee
March 27, 2020

I have followed your instructions, changed browser, cleared cache and still no luck. It is imperative I have an invoice with SKU numbers. I have tried custom documents but even when I assign to <sku> nothing shows up on invoice. 

 

This is getting frustrating. 

R
RaymondJayOQuickBooks Team
QuickBooks Team
March 27, 2020

I can see the importance of getting the SKU information showed up on your invoice, domgee. But I'll share with you the additional steps to resolve this issue. 

 

You're on the right track in performing the initial steps provided by my colleagues above. Since the steps didn't work, I'd suggest adding an SKU custom field to your sales forms. Let's first turn on the custom fields feature in the settings. This way, you can add this info to your invoices. Please take note that this is available for Plus and Essentials versions. Here's how: 

  1. Go to the Settings (Gear) icon at the upper right. 
  2. Select Account and Settings under Your Company. 
  3. Go to Sales from the left menu. 
  4. Click Sales form content.
  5. In the Custom fields section, enter SKU Number info in the Name field. 
  6. Check the Internal and Public boxes. 
  7. Hit Save. 
  8. Choose Done. 

 

View the screenshot below to show you the last six steps. For detailed instructions, check out this article: How To Add Custom Fields To Invoices. 

 

After that, you'll be able to see the SKU Number field on the invoice. Then, manually enter the SKU info on this box as seen in the screenshot below. 

 

Furthermore, you can go to the Custom form styles page. It helps you manage all your templates in one place. From there, you rename, delete, preview your existing template as PDF, or make it default. 

 

I'll be right here to help if you need further assistance. Have a great day, domgee.

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