reinstate QB online.

It's nice to have you back, 3770 5183 6.

As much as I'd like to assist you with your account concerns, I'm unable to do it here since this is a public space.

All account-related issues are addressed to our phone support for security purposes. Agents have the necessary tools to verify your account and provide details about the charges.

Here are the steps:

1. Select Help (?).
2. Tap Search, then click on Contact Us.
3. Choose a way to connect with us, it's either Start a chat or Get a callback.

Please note that our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. 

I also recommend visiting this link: Account Management. This provides info about managing your QuickBooks Online account, users, password, and billing.

I'll be here to back you up whenever you need further assistance managing your account. 

Unfortunately, the reply I received advocated I go back through the exact steps I had already attempted and got nowhere. Here is exactly what I experienced. Spoke to first agent who said I was wrong in stating what I saw on screen, took some convincing but the agent finally said "Oh! I see what you mean, yes the screen does say to pay the $988.20 and then you will be billed next in one month" Feeling like I was getting somewhere only to be told "I don't know what to tell you other than just pay the $988.20 and if you are billed in a months time we could probably work out some form of refund or credit" This obviously did not sit well with me. The agent then gave up and transferred me to sales. The sales agent saw the issue immediately and said "This cant be right, something is wrong, let me reach out to support and see if the issue can be fixed" After approx. 45 mins of listening to music I was informed that she could not get anyone to respond, by which tome I had, had enough, total 4 hours on the phone so stated I was going with a different software. So as one can imagine to be informed to go through thew same steps was not appealing to me. Background: We have used QB Online for years and only at the insistence of our accountant did we switch to QB Desktop PC version which freezes up to 4 times on start up and occasionally freezes half way though a PO or Invoice. QB online is what we would prefer but not to pay $988.20 only to face another bill one month later, by the way not only could the phone support not understand it but also could not tell me how much I would be paying at that time.

Unfortunately, the reply I received advocated I go back through the exact steps I had already attempted and got nowhere. Here is exactly what I experienced. Spoke to first agent who said I was wrong in stating what I saw on screen, took some convincing but the agent finally said "Oh! I see what you mean, yes the screen does say to pay the $988.20 and then you will be billed next in one month" Feeling like I was getting somewhere only to be told "I don't know what to tell you other than just pay the $988.20 and if you are billed in a months time we could probably work out some form of refund or credit" This obviously did not sit well with me. The agent then gave up and transferred me to sales. The sales agent saw the issue immediately and said "This cant be right, something is wrong, let me reach out to support and see if the issue can be fixed" After approx. 45 mins of listening to music I was informed that she could not get anyone to respond, by which tome I had, had enough, total 4 hours on the phone so stated I was going with a different software. So as one can imagine to be informed to go through thew same steps was not appealing to me. Background: We have used QB Online for years and only at the insistence of our accountant did we switch to QB Desktop PC version which freezes up to 4 times on start up and occasionally freezes half way though a PO or Invoice. QB online is what we would prefer but not to pay $988.20 only to face another bill one month later, by the way not only could the phone support not understand it but also could not tell me how much I would be paying at that time.

---

@ 3770 5183 6 wrote:

In trying to reinstate QB online it states $988.20 to do so and that my next bill will be in one months time, what would the second bill be for?

 

@ 3770 5183 6 

Can you share the screenshot? Click the Photos icon menu to insert images here. If you only resubscribing QB Online, you only have to pay $200/month max. Unless you have other add-ons to use (e.g Payroll, Time Tracking)