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Level 1

Send Forms Screen not populating Quickbooks Desktop Pro 2018

Sometimes, not always, the send forms screen looks like a frame that shows the background through it.   It does not populate the screen with the information it just puts the frame up with nothing in the field.   It happens from the send statements dialogue as well as the send forms.

It has worked fine but it is intermittent and doesn't seem to be anything consistent that causes this problem.  There haven't been any changes or   updates that changed anything.  Just sometimes it works and sometimes it doesn't.

4 Comments
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QuickBooks Team

Send Forms Screen not populating Quickbooks Desktop Pro 2018

Hello there, @T-Rex.

 

I'm glad you've reached to us. I'm here to help get this sorted out so you keep your QuickBooks up and running. 

 

We haven't received any similar reports about this issue, and I appreciate you taking the time to report this. To resolve this, you'll need to process troubleshooting steps by changing your QuickBooks DPI settings. 

 

Let me walk you through the steps: 

  1. Right-click the QuickBooks icon, then select Properties.
  2. On Compatibility tab, select Disable display scaling on high DPI settings.
  3. Select Apply, then OK.
  4. Open QuickBooks and check to see if the windows are visible.

If the issue persists, you can follow the other solution steps in this article: QuickBooks Desktop display issues

 

If you need further assistance with the steps, I encourage you to contact our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Technical Support on the search bar. 
  4. And click Get the Phone number below.

That should do it! If you have any other concerns, please let me know by clicking the Reply button below. Have a good one. 

Highlighted
Level 15

Send Forms Screen not populating Quickbooks Desktop Pro 2018

We used to see that a lot; I would click on the title bar where you see Send Forms. Click and Drag it down below the bottom of the screen and back up, as if you are Dipping it into a rinse bucket. It should refresh the image and draw the content as you pull it back up, "out of the dip bucket."

Highlighted
Level 1

Send Forms Screen not populating Quickbooks Desktop Pro 2018

I tried that but it did not work.  In fact one time I actually got the screen stuck at the bottom and couldn't get it to come back up.  I had to restart Quickbooks.  However a silver lining occurred, after re-starting I was able to use the function as normal and it worked.  Any other ideas?

Highlighted
Level 15

Send Forms Screen not populating Quickbooks Desktop Pro 2018

"However a silver lining occurred, after re-starting I was able to use the function as normal and it worked.  Any other ideas?"

 

Yes, that is the solution. The program is conflicting with the Video Driver. As I noted, it hasn't shown like that for a while, and you are the first person to Bring it up, again, that I have seen on this community forum.

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