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J
jonathanw80
June 9, 2020
Question

Unable to open Quickbooks application

  • June 9, 2020
  • 5 replies
  • 81 views

After a routine Microsoft system update, my QuickBooks will not open, and even my other intuit products will not open.  Thoughts?  

    5 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    June 9, 2020

    Which QBD edition and version do you have? e.g Premier 2019

    Which Windows OS do you have?

    J
    jonathanw80Author
    June 9, 2020

    QuickBooks pro 2018 and windows 10

    Angelyn_T
    Angelyn_TModerator
    Moderator
    June 9, 2020

    Hello, @jonathanw80.

     

    Thank you for trying the steps provided by my colleague above to resolve the issue you're having. Since you're getting the same problem, I encourage uninstalling QuickBooks and do the clean install. This process won’t affect your accounting data since your company file and everything it holds isn’t involved at all. For your detailed guide, check out the steps provided in this article: Clean install QuickBooks Desktop.

     

    If the issue persists, I encourage reaching out to our Support Team so resolve the issue. For the support's contact information, open this link.

     

    If you need assistance with anything else, mention me in the comment section. I'll be ready to pop-in and help. Have a good day!

    J
    JonpriL
    Level 9
    June 9, 2020

    Hello @jonathanw80,

     

    Let's run QuickBooks as Administrator so you can relaunch the software. To do so, right-click on the QuickBooks icon on your Desktop, then select Run as Administrator.

     

    But if it doesn't work, you can repair QuickBooks to update the installation permissions so you can open the software.

    1. Go to Start.
    2. Select Control Panel.
    3. Under Programs and Features, select Uninstall a Program.
    4. Click QuickBooks, and select Uninstall/Change.
    5. Select Repair.
    6. Click Finish.

    In addition, here's an article you can read to learn more about how you can repair QuickBooks: Repair your QuickBooks Desktop for Windows.

     

    Lastly, I've got you these articles for ideas to help manage your account and related tasks: Help Articles for QuickBooks Desktop.

     

    Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

     

     

    J
    jonathanw80Author
    June 9, 2020

    When I attempt to 'run as adminstrator' the application will not open for me.  I've also tried the repair approach and it was unsuccessful as well.  It processed the repair and told me it was successful but once complete I still could not open the application.  Thoughts?  Thanks for your help!

     

    Jonathan

    K
    Kendra22
    January 5, 2021

    When I click on the QB icon  it just circles.  I am unable to even get to open a company

    M
    mmiguel
    June 7, 2022

    I got a new PC and I installed the 2019 version but it will not open, keep getting the error message attached. Tried repairing it, uninstall, install again, etc. pulling my hair out...help!

     

    I was able to install an older version (2016) and it works fine but all my files are newer and cannot open them on this version...

    M
    MadelynCModerator
    Moderator
    June 8, 2022

    Help has arrived, @mmiguel.


    You can run Quick Fix my Program from the QuickBooks tools so you can access your QuickBooks Desktop account. This tool is designed to fix issues when you can't open your program. Before that, you’ll want to download and install the QuickBooks Tool Hub.


    Here’s how:

     

    1. Close your QuickBooks account.
    2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
    3. Open the file you downloaded (QuickBooksToolHub.exe).
    4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
    5. When the installation completes, click the icon on the Windows desktop to open the tool hub.


    Then, performs the steps below to repair your QuickBooks.

     

    1. In the QuickBooks Tools Hub, select Program Problems.
    2. Click Quick Fix my Program.
    3. Try to open your QuickBooks.


    You can also utilize the QuickBooks Program Diagnostic Tool if the issue persists. It can only take up to 20 minutes to run. Once done, restart your computer, then open your data file.


    If you need resources and tips to manage your company files, you can visit our Support page to learn. It has more insights to handle your business essentials.


    Please don’t hold back to drop a comment if you have any other questions or concerns besides opening your QuickBooks account. I’d be glad to provide you further assistance. Take care always!

    M
    mmiguel
    June 8, 2022

    Tried all these suggestions multiple times, still cannot open 2019 Quickbooks and get the same error message:

     

    Windows cannot find the program...

    B
    bev16
    April 3, 2023

    Please call me at [removed] Can not open my Quick books

    J
    JamaicaAQuickBooks Team
    QuickBooks Team
    April 3, 2023

    I understand your desire to seek help from someone, @bev16. I'll walk you through a way of connecting with us.

     

    Before I hand you over, I'd be delighted to assist you with any product issues you may have. If you encounter any error messages, please know you can share them here anytime. Rest assured that we're here to help you resolve them.

     

    Here’s how:

     

    1. Go to the Help menu, then select QuickBooks Desktop Help.
    2. Click Contact Us.
    3. Give a brief description of your issue, then press Continue.

     

    To ensure we address your concern timely, please take note of our support hours. See this article for more information: Contact QuickBooks Desktop Support.

     

    You might also want to visit our help page to browse articles that can guide you with your accounting tasks. To get started, head to this link: QBDT Help articles.

     

    Let me know if there’s anything else I can do to help you with your QuickBooks account. I’ll be around, ready to lend a hand. Take care.

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