Hello guys, i have an issue with my quickbooks company file, i have run the rebuild but it doesnt fix the issue, i transfered this company file from one computer to another one, so i dont know what happend, attached is my quickbook log file. hope you can help me. thank you in advanced.
Hi there, @crossix.
I'm here to help share some information on how we can fix this detected error.
I appreciate the steps you've taken to get this issue resolved. Since you've already run the rebuild tool, let's try and locate your QBWin.log to help determine the cause of the error. You can check out this article and continue performing the steps for additional data damage: Resolve data damage on your company file.
If re-sorting your list won't fix the issue, I'd suggest contacting our Desktop Support Team to isolate this further, They'll be able to access your account in a secure environment and dig deeper using their advanced tools.
Here's how to get their contact information:
Keep me updated how it goes. I'll be here to help if you have other questions about your company file. Have a good one.
We'll need to check the log file, Crossix.
I suggest getting in touch with our technical support so we can take a better look at this. They have more tools, like screen sharing, that can definitely help you fix the error.
Here's how to contact them:
Of course, you can always drop by if you have other concerns.
Thanks for reaching out to the Community, lindarose.
I’m here to ensure you’re taken care of. Could you tell me what kind of help you need?
I can answer some general questions or concerns you may have about QuickBooks. Click on the Reply button to add more details.
I’m adding a link containing a breakdown of articles of the processes you can perform in QuickBooks: Get started.
However, if you still want to reach out to our Technical Support Team, we’ve streamlined the process. Instead of contacting us, you can now sign up for our call back process or get real-time help via the Start a Message option.
Here’s how to get the contact information:
Stay in touch if you have any other concerns or questions. I’m more than happy to assist further. Have a good one.