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crossix
Level 1

Verify Data detected errors

Hello guys, i have an issue with my quickbooks company file, i have run the rebuild but it doesnt fix the issue, i transfered this company file from one computer to another one, so i dont know what happend, attached is my quickbook log file. hope you can help me. thank you in advanced.

6 Comments
Anonymous
Not applicable

Verify Data detected errors

Hi there, @crossix.

 

I'm here to help share some information on how we can fix this detected error.

 

I appreciate the steps you've taken to get this issue resolved. Since you've already run the rebuild tool, let's try and locate your QBWin.log to help determine the cause of the error. You can check out this article and continue performing the steps for additional data damage: Resolve data damage on your company file.

 

If re-sorting your list won't fix the issue, I'd suggest contacting our Desktop Support Team to isolate this further, They'll be able to access your account in a secure environment and dig deeper using their advanced tools. 

 

Here's how to get their contact information:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

Keep me updated how it goes. I'll be here to help if you have other questions about your company file. Have a good one.

crossix
Level 1

Verify Data detected errors

im using quickbooks for mac!

Kristine Mae
QuickBooks Team

Verify Data detected errors

We'll need to check the log file, Crossix.

 

I suggest getting in touch with our technical support so we can take a better look at this. They have more tools, like screen sharing, that can definitely help you fix the error.

 

Here's how to contact them:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Mac Desktop.
  3. On the Contact Us page, click Company File.
  4. Click Get Phone Number.

Of course, you can always drop by if you have other concerns. 

lindarose
Level 1

Verify Data detected errors

No, you cannot get a phone number.  And the F1 key only opens Windows 10 help.  It will not get QB help.

 

Rasa-LilaM
QuickBooks Team

Verify Data detected errors

Thanks for reaching out to the Community, lindarose.


I’m here to ensure you’re taken care of. Could you tell me what kind of help you need?


I can answer some general questions or concerns you may have about QuickBooks. Click on the Reply button to add more details.


I’m adding a link containing a breakdown of articles of the processes you can perform in QuickBooks: Get started.


However, if you still want to reach out to our Technical Support Team, we’ve streamlined the process. Instead of contacting us, you can now sign up for our call back process or get real-time help via the Start a Message option.


Here’s how to get the contact information:

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help.
  2. When the Have a Question window opens, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Tap the Search for something else link and type the issue or topic in the field box.
  5. Press the Search button to display the Get Phone Number or Start a Message button.

Stay in touch if you have any other concerns or questions. I’m more than happy to assist further. Have a good one.

Fiat Lux - ASIA
Level 15

Verify Data detected errors

@lindarose 

Contact and ask Intuit Data Service to fix your data file. Otherwise, you have to purchase a 3rd party file recovery service.

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