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MrMark
Apr 6, 2022 5:23 PM UTC
Question

Web Connector Casues Unrecoverable Error 15888 42607

With QuickBooks Web Connector, every time I select auto update, within a few minutes, QuickBooks Premier returns an Unrecoverable Error 15888 42607.  If I then check the status in the Web Connector dialog, I (sometimes, but not always) see something similar to this in the log:

----------paste----------

Version:
QBWC Update utility v1.1

Message:
Error connecting to QuickBooks - close any modal dialog in QuickBooks.

Description:
QuickBooks Web Connector failed to connect. QuickBooks returned the following error: <QBWC1053: A modal dialog box is showing in the QuickBooks user interface.>. Fix the problem and then click OK to try again.

----------endpaste----------

 

To be clear, neither QuickBooks nor any modal dialogs were open, other than the error dialog itself.

 

If I update the web application manually, that works fine, but if I check the "Auto-run" box and then "Hide" Web Connector, I then get crashes and QuickBooks (and sometimes the entire PC) becomes unresponsive.  Sometimes the only way to recover is to reboot the PC.  And sometimes it won't reboot unless I first manually end tasks related to QuickBooks.  Assuming that the whole PC is not locked up, in which case the only option is to cycle the power, which of course is a terrible thing to do.

 

I called QuickBooks for support, and the first question I got was, "What is Web Connector?"  After holding several times, and a raft of questions that didn't really relate to the issue at hand, the agent finally returned to explain that my QB was not eligible for support (thank goodness for her!)  The only solution offered was an early upgrade to the latest version, but given the already outrageous cost and forced upgrades and/or subscription model, I could not justify throwing even more money at it.

 

Has anyone had a similar experience?  And has anyone found a solution?

8 replies

Candice14
Level 8
Apr 6, 2022 6:41 PM UTC

Greetings, @MrMark. 

 

Welcome to the Community. I'd be more than happy to give you some information on this Unrecoverable Error. 

 

Support is correct, if you have an older version of QuickBooks Desktop. We recommend having a new version so that your system is always up-to-date and working properly. Using older versions that aren't supported can cause glitches or even errors in the product. Here's a link to help get your system up-to-date again: 

 

Update QuickBooks Desktop to the latest release

 

As for your Unrecoverable Error, check out this guide about some troubleshooting steps that could help you out: 

 

Unrecoverable Error: General Troubleshooting Steps

 

I hope this helps. I'm only a comment away if you need me. Take care! 

MrMarkAuthor
Apr 6, 2022 7:36 PM UTC

If when you say that, "Support is correct", do you mean that they don't know anything about Web Connector, I would have to agree.  But it is not at all helpful to talk about upgrading, given the fact that this has been an ongoing problem with Web Connector, spanning multiple versions.  Upgrading to 2020 did nothing except cost me a lot of money, so I'd be incredibly surprised if it was just magically fixed in 2022.

 

FWIW, I've already read the guide.  It was not helpful.  I need someone with deep Web Connector knowledge to help me in an interactive way.  It may be hard to describe, but it's not hard to replicate, so anyone with any interest can easily see what's going on.

 

Has anyone solved an issue similar to mine?  Please?

LollyNino_CQuickBooks Team
QuickBooks Team
Apr 6, 2022 8:59 PM UTC

Hello there, @MrMark.  

 

Thanks for adding more information about your concern. I'm here to provide some clarification on your questions regarding the QuickBooks Web Connector.

 

It's generally recommended that the Web Connector should be installed where the main company file is located. This is to ensure that the guest computers would be able to access the company file without any problem. 

 

At this point, I'd recommend contacting our QuickBooks Desktop Customer Care team to help you check what's causing the issue. 

 

I'm also including this helpful article for more information about the Web Connector: Set up QuickBooks Web Connector

 

Let me know if you need clarification about this, or if there's anything else I can do for you. I'll be standing by for your response. Have a great day!

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
Apr 7, 2022 1:06 AM UTC
@MrMark wrote:

I called QuickBooks for support, and the first question I got was, "What is Web Connector?"  After holding several times, and a raft of questions that didn't really relate to the issue at hand, the agent finally returned to explain that my QB was not eligible for support (thank goodness for her!)  The only solution offered was an early upgrade to the latest version, but given the already outrageous cost and forced upgrades and/or subscription model,

 

@MrMark 

Which QB Desktop year version do you have?

MrMarkAuthor
Apr 7, 2022 1:22 AM UTC

I have Premier 2010

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
Apr 7, 2022 1:49 AM UTC

Your version is outdated and the feature only works on a supported version (i.e QBD 2020-2022). You can install the trial version for QBD 2021 to make sure it works on your machine. Then you may decide to purchase the one time license of it if required to upgrade your version.

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