Question

Why does this message appear when trying to print form W2s Error displaying formForm not available at this time. Please try again later.

4 replies
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QuickBooks Online

QuickBooks Team

I appreciate you letting us know the error you received when printing W2 forms in your account, finance201. I've got information to share, so you can print and send these forms to your employees.

In QuickBooks Online, inviting employees to make an account to view their W2s is part of the process for electronically delivering W2 forms to them. This feature allows your workers to securely access and print their own copies through QuickBooks Workforce.

QuickBooks typically waits until January 31st to send out and print W2 forms. If you want employees to view their form, they can download their copy from QB Workfoce if needed.

In case you want additional guidance on how to submit employee forms to federal and state agencies, feel free to visit this article: File your W-2 and W-3 forms.

You're always welcome to get back and leave a reply below if there's anything else you need assistance with when handling and printing W2 forms. I'll be around whenever you need further help. Keep safe!

M

Maryrose90

That solution only works if all employees have computers and can create Workforce accounts. We have employees that do not have access to a computer therefore I must provide a paper copy of their W-2. Every time I try to do just that I get "Error displaying form
Form not available at this time. Please try again later."

S

SarahannC

Level 9

Let's take some steps to isolate and get rid of the error you received, Maryrose90.

Sometimes, data stored in your browser's cache can cause unexpected error. Therefore, I suggest accessing your QBO account in an incognito window to check if cached data are the cause of the issue.

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If the buttons are now functioning, it would be beneficial to clear your browser's cache and cookies. This often resolves issues associated with stored data. You can also try using other supported browsers. I suggest using the most recent versions of well-known browsers.

If the same thing happens, you can contact our Support Team to for further guidance.

In your QBO account, click on the Help icon.
Choose Contact us.
Provide a brief description of your issue and follow the on-screen instructions.

We can visit these articles for additional information when filing your W-2 form and generating reports:

Let me know if you have more concerns. I'll help you in any way that I can.

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