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R
RiadaEq
September 22, 2025
Question

Windows 10

  • September 22, 2025
  • 3 replies
  • 24 views

Is it required to upgrade computers to Windows 10 for QB to continue to work? What happens if you don't?

3 replies

SIAB
SIAB
Level 2
September 22, 2025

Which QB Desktop year version?

R
RiadaEqAuthor
September 22, 2025

Desktop Pro Plus 2023

C
Candice14
Level 8
September 22, 2025

Hey there, @RiadaEq. 

 

Thanks for reaching out to the QuickBooks Community with your question about upgrading computers. 

 

We recommend having the following requirements for the QuickBooks Desktop 2024 version: 

 

  • Windows 11, 64-bit, natively installed
  • Windows 10, all 64 bit editions, natively installed
  • Windows Server 2022. Standard and Essentials
  • Windows Server 2019, Standard and Essentials 
  • Windows Server 2016, Standard and Essentials

 

The reason why we suggest upgrading to Windows 10 or 11 is so that all features can work properly in your company file. Before upgrading, please review the guides below for more details: 

 

 

Feel free to come back if you have any other questions or concerns. We're always here to help. Have a great day! 

L
lgrbook
October 19, 2025

This just started today.  When I opened my 2024 Accountant Premier Version on my desktop, there was a little box that popped up and asked me to confirm I still want to use it when I don't have Windows 10 support anymore .

Well I DO have Windows 10 support.   I signed up for the year extension program and so I wish this little box to have a way to say don't ask this again so this will be annoying to have to answer this everytime I open the software.  

Avi Fleischer
Avi Fleischer
October 22, 2025

I can confirm that we are having the same issue on Windows Server 2019. Not only that, as long as the pop box is open, it is impeding third party add-ons from being able to sync to the Quickbooks file..

    Z
    ZackE_QuickBooks Team
    QuickBooks Team
    October 22, 2025

    Thanks for getting involved with this thread, Avi Fleischer.

     

    Since you're still encountering the problem while using QuickBooks on Windows Server 2019, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

     

    They can be reached while using QuickBooks.

     

    Here's how:
     

    1. In the top menu bar, go to Help, then QuickBooks Desktop Help/Contact Us.
    2. Use your Search questions, keywords, or topics field to enter a question or topic you need help with.
    3. Select Contact Us to connect with an expert through a chat or callback.

     

    Be sure to review their support hours so you'll know when agents are available. If you need to contact them outside of QuickBooks, you can use our Contact Us page.

     

    Please feel welcome to send a reply if there's any questions. Have a wonderful Wednesday!

    Avi Fleischer
    Avi Fleischer
    October 31, 2025

    It looks like Intuit has addressed the issue. The pop-up message now includes a disclaimer message and you can manually "confirm" that you accept the risk by typing in "yes" and then the message will not show again.

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