Windows 10

Which QB Desktop year version?

Hey there, @RiadaEq. 

Thanks for reaching out to the QuickBooks Community with your question about upgrading computers. 

We recommend having the following requirements for the QuickBooks Desktop 2024 version: 

• Windows 11, 64-bit, natively installed
• Windows 10, all 64 bit editions, natively installed
• Windows Server 2022. Standard and Essentials
• Windows Server 2019, Standard and Essentials 
• Windows Server 2016, Standard and Essentials

The reason why we suggest upgrading to Windows 10 or 11 is so that all features can work properly in your company file. Before upgrading, please review the guides below for more details: 

• System Requirements for QuickBooks Desktop 2024
• Microsoft is ending support for Windows 10 OS

Feel free to come back if you have any other questions or concerns. We're always here to help. Have a great day! 

Desktop Pro Plus 2023

Pro Plus 2023

You need to use an old QB Desktop version to run on Win 8. You can still find QB Desktop 2019 with a non subscription license.

This just started today.  When I opened my 2024 Accountant Premier Version on my desktop, there was a little box that popped up and asked me to confirm I still want to use it when I don't have Windows 10 support anymore .

Well I DO have Windows 10 support.   I signed up for the year extension program and so I wish this little box to have a way to say don't ask this again so this will be annoying to have to answer this everytime I open the software.  

This just started today.  When I opened my 2024 Accountant Premier Version on my desktop, there was a little box that popped up and asked me to confirm I still want to use it when I don't have Windows 10 support anymore .

Well I DO have Windows 10 support.   I signed up for the year extension program and so I wish this little box to have a way to say don't ask this again so this will be annoying to have to answer this every time I open the software.  

I'm sure Intit doesn't care whether you're an LTSC user or not. As long as you're still using Win 10, you'll still receive that notification.

We understand that you’d prefer a way to prevent this reminder from showing up repeatedly, given that you've signed up for the Windows 10 extension program, lgrbook.

As implemented, Microsoft no longer provides security updates or support for Windows 10 OS. This means that computers with Windows 10 OS have higher security risks and viruses.

While QuickBooks Desktop Accountant 2024 will continue to function on Windows 10, future security updates or patches for QuickBooks will be focused for supported operating systems.

To ensure customers are aware of the security risks of using QuickBooks on an unsupported operating system, a pop-up message appears before you can continue to QuickBooks. This notification requires users to confirm their understanding of the potential risks. Since this is an important reminder, there is no option to remove the alert or select "Don't ask this again," even for those who have signed up for the extension program.

We take the security of your business data in QuickBooks seriously and are committed to keeping you informed. Let us know if you need anything else. We're here to assist you.

We are running Accountant Desktop Plus 2024 on Windows Server 2019 and receiving the same popup. Is this a bug or a feature? It is not great when the CFO sees something like this.

The message you received is an update notification and not a bug nor a feature, jiander

After October 15, 2025, Microsoft will stop all security updates for Windows 10. Computers with Windows 10 will then be at higher risk of cyber threats and viruses. To protect your personal information, including Social Security numbers and bank details, we strongly recommend you upgrade to Windows 11.

With this, a mandatory pop-up appears when you open QuickBooks to ensure all users confirm their understanding of the security risks associated with using an unsupported OS. Because this is a necessary safety notification, you cannot disable the alert, even if you are part of the extension program.

You can refer to this article for detailed information about upgrading your Windows OS and other frequently asked questions about the upgrade: Microsoft is ending support for Windows 10 OS.

Please post in the Community forum again for other questions, and we'll respond promptly.

With all due respect, please note that the popup is occurring on Windows Server 2019, *not* Windows 10. Let me repeat, we are *not* running on Windows 10.

I appreciate your response for clarifying the Windows version you are using, jiander-snap.

To begin with, may I ask which specific version of Windows Server 2019 you are using?

The message pop-up you have encountered stating that QuickBooks detected Windows 10 OS even though you are actually using Windows Server.

Please note that QuickBooks supports Windows Server 2019, specifically the Standard and Essentials versions. If your Windows Server 2019 version falls outside of this support range, it could cause QuickBooks to misidentify your operating system.

For further details on system compatibility, you can refer to this article: System requirements for QuickBooks Desktop 2024.

Please make sure that your computer meets QuickBooks system requirements to ensure optimal performance of QuickBooks on your system.

Please reply to this thread if you have additional information you want to clarify or need more assistance.

Hi,

We are using remote desktop to access QuickBooks Premiere 2024.  The remote desktop server is running Windows Server 2022.  Unfortunately, our users are receiving a message that the remote desktop operating system is Windows 10.  Is there any way to disable this notification?  Will our users be able to install QuickBooks updates?  Finally, is there a way that QuickBooks can correctly identify that the remote desktop is on the latest Windows Server version and not on Windows 10?  Please let us know.

Thanks in advance.

Ed Khan

We are also seeing this popup on Windows Server 2019 Standard 1809. Similarly to the other poster, all our accounting staff remote into the server to access quickbooks. A fix would be appreciated. Thanks.

Hello Joseph,

I appreciate conversing with a real person and not an AS bot. Thank you!

Here are the OS specs:

• Edition - Windows Server 2019 Standard
• Version - 1809
• OS build - [removed]

I see other folks are seeing the same thing. If the official Intuit position is that the popup can be ignored in this case, I can relay that to the CFO to calm her fears.

Regards,

Jim Anderson

We are running Terminal Server 2022 as well with Quickbooks Enterprise 2024 and are getting the same popup about the server OS being Windows 10 and all users are havin to type "YES" every time they open the program.  Hope a patch is coming...

Intuit needs to give an official update on this - as users are getting this on officially supported Windows Server 2019 and Windows Server 2022, and should not be.  We need to know that Intuit is working on a patch to correct this.

This "informational message" from Intuit should be able to be cleared after being acknowledged by the user, when they ARE NOT running Windows 10. I support users who are running QB 2024 on Server 2022, 2019 and 2016. They are getting this stupid pop up that isn't even accurate based on their OS. Intuit, your product is hard enough to support without having my users blow up our support line over a non-issue. Please silence that message, because it's not accurate and its causing unnecessary panic among my QB users 

I'm having the same issue with Server 2019 & 2022.

I can confirm that we are having the same issue on Windows Server 2019. Not only that, as long as the pop box is open, it is impeding third party add-ons from being able to sync to the Quickbooks file..

Thanks for getting involved with this thread, Avi Fleischer.

Since you're still encountering the problem while using QuickBooks on Windows Server 2019, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:
 

1. In the top menu bar, go to Help, then QuickBooks Desktop Help/Contact Us.
2. Use your Search questions, keywords, or topics field to enter a question or topic you need help with.
3. Select Contact Us to connect with an expert through a chat or callback.

Be sure to review their support hours so you'll know when agents are available. If you need to contact them outside of QuickBooks, you can use our Contact Us page.

Please feel welcome to send a reply if there's any questions. Have a wonderful Wednesday!

Why are we also seeing these warnings on Server 2016 which is still supported by both Microsoft and Intuit?

I found that Windows Server 2016, 2019, and 2022 shares the same core architecture as Windows 10/Windows 11, and Intuit developer team seems to only check the version number rather than the actual product name.

Windows 10: Version 10.0.19041+

Windows 11: Version 10.0.22000+

Windows Server 2022: Version 10.0.20348+

Windows Server 2019: Version 10.0.17xxx

Windows Server 2016: Version 10.0.14xxx

Since they all start with "10.0", they incorrectly report it as "Windows 10".

I'm sure Intuit won't admit to this ridiculous issue. The big question is how long it will take them to fix it.