How do I refund a sales receipt?

Race-MX · ‎April 21, 2024

I have a paid sales receipt that I need to refund. The refund is for the full amount of the original purchase, less a $10 processing fee. The payment originated through PayPal, if that matters. I have processed the refund manually through PayPal and need to record it in QBO.

I have read different methods and the advice is not consistent with what I see in QBO. I tried New/Refund Receipt and get the following message If this payment is related to an existing invoice or sales receipt, select the invoice or sales receipt from All Sales and process your refund there. If I select the sales receipt, select it, edit it, look at it sideways there is no option anywhere to process or record a refund. How am I supposed to do this?

RhoiceW

Thanks for reaching out to the Community, Race-MX. Let me show you the steps for refunding your customer from the sales receipt.

If you subscribed to QuickBooks Payments, you can refund your customer from the sales receipt you've created. The message is for customers who paid using a credit card.

Since you mentioned that your customer paid through Paypal, you can follow these steps:

Go to the + New icon. Then, click Refund receipt.
Choose a customer you want to issue a refund to.
Select the Payment method and choose what account.
Choose an account to get the funds on the Refund from field.

Furthermore, feel free to check this article to learn how to refund a paid invoice in QBO: Record a customer refund in QuickBooks Online

Don't hesitate to comment if you have further concerns about refunding your customers. I'm always here to help you. Take care.

Race-MX

Thank you for the information. I have QB Payments but as indicated in my post the transaction was processed through PayPal.

JoanaC

Let me help you record a payment refund from your PayPal, @Race-MX.

I know recording this refund is crucial as it will affect your balance. There is one way to record this, and that would be the refund receipt. I understand that you have tried this method already. Let me guide you through recording this without selecting the sales receipt you've created.

Here's how:

Go to +New.
Select Refund Receipt.
Select the name of your customer on the dropdown.
Choose the payment method and the refund from what bank where it will deducted.
Provide the product and services and the amount. If there will be a pop-up window to select any invoice and sales receipt, kindly disregard it.
Click Save and Close or Save and Send.