Email Payment Notifications

That didn't help at all. Did you read my message?

Using Quickbooks Merchantcenter, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all. I've searched the community database and I can't find a valid answer on how to fix this issue.

It states that you need to:

1. Choose Account from the Online Service Center page.
2. Select Settings & Alerts.
3. In the Email Alerts section, choose Yes for each notification you've like to receive.
4. Enter the email address where you'd like to receive this notifications. 
5. Click on Save Changes"

Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

I'm also having the same problem. This help thread is worthless so far.

Thanks for joining us, @DSaball.

I have some information about the email notification option. Payment Notification emails will be sent from the Customer-facing email address in your company settings.

Here's how to check:

1. Go to Gear.
2. Select Account and Settings.
3. In the Company menu, tap the pencil icon in the Contact info section.
4. Make sure to enter an email address in the Company email and Customer-facing email fields.
5. Click Save.

If you already have emails in those fields, please contact our Merchant Support Team so they can create a ticket for you and assist you further. You can use this link to reach out: QuickBooks Payments.  

Additionally, feel free to check out our FAQs to get answers to common payment questions: QuickBooks Payments FAQ.

Let me know if you have other questions or concerns. I'll be around to help. Take care and have a good one.

Hi, cnquinn.

The email alerts option in the merchant account is unavailable. You can use the payment receipt instead and email your customer manually. Let me walk you through how:

1. Go to the Sales, then tick Customers.
2. Select the All Sales tab, then pick the Payment transaction associated to the invoice.
3. In the Receive Payment page, hover towards the bottom and then hit Print.
4. In the Print preview window, click the Download button and save the Receipt on your desktop.

If the issue persists, I'd suggest contacting our Payments team. They can investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.

Also, you can open this handy link for more payment tips: QuickBooks Payments FAQ.

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

@CitySlickerRancher has useful information. However, it is remarkable that this many years after this issue was raised so many times there is still no way to alert multiple emails that a payment was made, or even to choose to alert an email that is not your main customer service email.

Please do not respond saying that you see how this would be useful or to visit the Merchant Center and change my settings for alerts or to check the spam folder.

Potential solution: If you're willing to pay for, or already use Zapier, it appears this is an easy 2 step zap to create based on the Quickbooks "New Payment" trigger.