Question

Issues with latest quickbooks online mobile app update

Forum|Forum|3 years ago
February 26, 2023
6 replies
40 views

Anyone else having issues with the update to the mobile app on their iPads? It no longer matches the mobile app on the iPhone. There are extra steps involved to processing and emailing an invoice, and when I go to receive or add a payment, the only options given are cash and check in IPad app, despite the fact I have several set up, such as Venmo, PayPal, etc so that I can track accordingly—all of my payment options show up on the IPhone app, so as it stands now, when I’m on a job site and I’m invoicing a client for a service, I’m invoicing them off my iPad so I can attach the file of my on site form, saving it, opening the app up on my iPhone so that I can mark the invoice as paid via Venmo, then emailing the receipt, either from the phone app, or the iPad app. I’m also not given the option on the IPad app to accept Venmo or PayPal, which I had before the update. It’s absolutely ridiculous

QuickBooks Apps

DivinaMercy_N

Moderator

Hello there, @TCMEBANE. I want to ensure this will be taken care of.

To begin, let's make sure you're using supported mobile operating systems. For Apple devices, it must be running iOS 11.1 or later. Check out this link for more details: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

If this is not the case, we can reset the app's cache to refresh the connection. I'll guide you on how:

Select the menu icon.
Then choose, Help & Feedback.
Next, click Refresh Data and select Refresh.

Once ready, attempt to receive an invoice payment again. For reference, please read this article: Receive an invoice payment using the QuickBooks Online mobile app.

If the issue persist, I recommend reaching out to our Phone support team. They use specific tools to pull up your account and further check the root cause of the issue.

I'm always here ready to help if you have any other concerns about managing invoices in your QBO app. Have a good one and stay safe.

T

TCMEBANEAuthor

I’m running the latest version of iOS, which is like 16.6. In the app on my iPad, there is no help & feedback option under menu, just help, and when you click it, all I get is “articles and support”.

T

TCMEBANEAuthor

I want to ensure this is taken care of, @TCMEBANE.

Since the issue persists after trying the troubleshooting steps provided by my colleague above, I suggest reaching out to our Customer Support Team. They can get into your account in a secure environment and check the cause of the problem.

Here's how:

Go to the Help icon to connect to a live support agent.
Click on the Contact Us button.
Provide us with some information about your concern in the What can we help you with? box and click on Continue.
You'll now be provided options for connecting to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Also, visit this link to refresh your app's data: See your latest data in the QuickBooks Online app.

Additionally, I've attached these references you can use to enter payment and customize your invoice using QuickBooks:

Leave a reply in the comments section if you have a follow-up or other questions. I'm still here to help you more. Keep safe.

Fixed the problem on my own. Deleting the app completely and reinstalling was the fix.

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