Same exact problem today. I need to make a deposit for a project to keep it scheduled for this Thursday (2 days from now). Only other choice is to pay by credit card and pay a 3.5% additional charge on just over $9000.  I don't have the time to spend with people that either can't or won't work to understand and resolve the problem but it's not the first time I've had to work around QB's problems.

@drkier 

Explore Melio as another option to lower your cost.

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Hello there, Whittade.

Our Payment Support is the best place to go for problems with charges. They can assist in confirming the charges and the basis for the sum.

Here's a link to get routed: Contact Payments or Point of Sale Support. 

Otherwise, you may want to consider Fiat Lux -ASIA's suggestion. 

I also have the following article to assist you in managing payments in QuickBooks: Take and process payments with QuickBooks Payments.

The Community is always open if you have other concerns about QuickBooks payment process. Have a good one.

I am having the same problem for months with multiple vendors and through quick books. It is unbelievable that this issue has been going on since August without a resolution. It is costing me real money having to use alternatives to direct transfer. Same meaningless error message. I need someone to contact me that understands this issue. I have spent useless hours on support calls and nothing is fixed and QB just keeps saying it's not them. This is not the way you support small businesses. 

I am having the same exact problem. Incredibly frustrating that I can't pay a vendor and Quickbooks does not appear to be doing anything to solve the issue.

I understand how it feels when a feature isn't working, Jtemple24.

I suggest reaching out to our phone support team. One of our agents can look at your account and investigate the issue further. You may contact them via this link: Contact Payments or Point of Sale Support. 

I also have the following article to assist you in managing payments in QuickBooks: 

•  Payment details and history in Online Bill Pay
• Take and process payments with QuickBooks Payments

Feel free to leave a Reply if you have other concerns or follow-up questions about processing vendor payments in QuickBooks.

@Jtemple24 

Utilize the free app as I mentioned earlier to isolate the problem.

I am having this issue and cannot make a payment with Alliant Credit Union. 

Website saids: 

Payment declined

Your payment method was declined. Please use another method or try again.

This is very frustrating.  I don't have another bank account to pay with and will be past due in a few days.  Can someone at QB reach out and help me resolve this issue? 

I've been using QuickBooks to pay my landlord for 4 years now. Using the same bank account. This happens to me a lot and usually I have to wait a day or 2 to try again and it will work. I am in talks with him to drop QuickBooks due to this and many other that pay rent to him having this same issue. Quick books is junk and has so many issues. For my business I won't touch them and use a much better setup for accepting payment. Get used to bad service and customer service that won't help you. 

Hey Intuit team, is anyone looking into this yet?  Please don't suggest phone support, they literally can't help (and are told not to as we are clients of your clients not direct clients in this instance!).  The ONLY way to solve this is to have a person experiencing the problem submit their payment details in a controlled environment where the dev team can monitor the payment gateway responses to figure out what is going wrong.  Then we know is this a bank issue, gateway issue or Intuit issue.  Right now it seems Intuit doesn't know what the problem is so they can fix it and, more concerning, doesn't want to put in the effort to find out.

Any chance that after this many months someone could actually investigate what's going on?  Again, please don't suggest calling support, we've all tried that, wasted hours of our time and they can't help, the issue is systemic affecting a subset of routing numbers, and requires a team above an beyond support to engage.

I figured this out with my customer a few days after posting this - and Quickbooks support was still contacting me with very weird suggestions!!  Its seems they didn't know either!

The whole problem was that this customer signed up for Bill.com a few days before and that somehow ties up their standard ACH banking info to Bill.com only. So to get around it, i had to setup an account there too, and now i have to go into it each month and duplicate my quickbooks invoice in Bill, so that that customer can enter their ACH info info there and thats how i get the payment. Its an extra step that sometime causes reconciliation nightmares, and i would like to avoid it, but its the only way.

Hopefully this can help someone in the future.

Please stop telling people who are unable to make a payment to call Quickbooks. Since my vendor who I want to pay has the Quickbooks account, your phone support will not even discuss the matter with me. They tell me the vendor must call  - my vendor already called and was told they don't know the reason the payment was declined. So a phone call to support is worthless. 

Same issue here. I have an Intuit account, and I have multiple vendors who bill me this way. Never had a problem until today. My bank is First Citizens Bank. So, based on a few others above, we know it's not just Bank of America. Today, I had the same vendor issue two separate invoices, one for $15,200, and the other for $850. When I want to pay these type vendor invoices, I just log in to my Intuit account in my browser, and my business checking account info is stored. Makes it SUPER easy when it's working. So, today I tried paying $13,750 towards the $15,200 invoice, and got the same error as all of you did. Tried again, same thing. Then, I tried paying the smaller invoice ($850) and it went through. I didn't log off and back in, and it was the same, and only, bank account I have in my Intuit account. Then, I tried logging off and back in, and then tried to pay the larger invoice again, and got same error. PLEASE FIX THIS!!!

Hello there, Dlogan5.

I can see how this issue you're experiencing has impacted the tasks you'll need to complete in your company. However, I just need more information about what you're going through to get us on the same page.

Can you share the exact error message? What is the name of your payment process?

In the meantime, you can review the following links for further information on how to handle your vendors' transactions through Online Bill Pay and QuickBooks Payments:

• Take and process payments with QuickBooks Payments
• Payment details and history in Online Bill Pay
• Fix customer's declined credit card payments
• What is Online Bill Pay?

I appreciate any additional details you can share. Thank you in advance, Dlogan5.

The exact error message is as follows: "Payment declined. Your payment method was declined. Please use another method or try again."

As I stated before, I am positive that my payment method is not the issue. It appears to be the same issue as all the others in this forum. I asked my vendor to contact Quickbooks customer service, and they did yesterday, and you guys told him nothing was wrong. He verified with your team that their limit is $30,000, so it is not that, since my transaction was below that amount. You charge money for countless vendors to use this, and they are getting a product that isn't working as advertised. I have a lot of vendors that use this system, and I don't want to have issues going forward. Just please fix it.

I am having the same issue and it is extremely aggravating. My bank is USAA. They say there is no reason the payment would be declined from their end. It is ironic that someone posts here about entering credit card information correctly. Who is talking about credit cards on this thread?!! It is ridiculous.

Hello, tmallare.

I would also be aggravated if I encounter an issue when paying my dues, especially if it's a time-sensitive process. I would like to take this opportunity to point us in the right direction to fix the Payment declined error message. 

Declines are often caused by the issuing bank, and it's a good thing that you've already called USAA to confirm any issues. 

Have you tried using another payment method to pay your bills? We can use that if you haven't done it yet. 

However, if you've already used all of the available payment methods, let's take another step forward to fix this.

We would want to get to the bottom of this and fix this issue. We'll want to give our phone agents a go and take a look at the system. They would use their tools to find out the root cause of the Payment declined error message and fix it for you. 

If you use QuickBooks Online, here's how to reach them: 

1. Click the Help icon on the top right corner of the screen.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button on the bottom part.
4. In the box, we'll want to enter "Payment declined when paying bills."
5. Proceed with Continue, then choose how you want to reach us.

If you have QuickBooks Payments, the support's contact details can also be found here: Contact Payments or Point of Sale Support.

After fixing the issue with our support, do you also need to review and check your financials through reports? I'll add this article in case you need help sometime in the future: Run reports in QuickBooks Online. 

I'm all ears and ready to help again if you have other concerns about paying vendor bills. Let me know also know if you have questions about managing sales entries or running some reports. 

To all who are reading this thread, I would advise not wasting your time calling customer support as there isn't anything they will be able to tell you that will fix this problem. Trust me, I called multiple times and nothing came of it. Eventually we just had to find another way to pay vendors. It was extremely frustrating - tried for over a month with multiple calls to QB support and my client's bank (including the client also calling the bank) but it could never be resolved so we just gave up. 

I am having the same issue as well.  I spoke to our vendor and they see no errors on their side.  It's definitely an issue with Quickbooks.  It has to be.  And in my experience, Quickbooks helpers are only able to read a script not truly solve any real problems.  I came up with a work-around.  I used Bill.com to pay via ACH.  The bank that we are using is Mercury.  So it's not a bank issue either as others on this thread are using a variety of banks.  It would be fabulous if Quickbooks would solve this problem that many people are having.  It's not a problem with my Quickbooks Online account either.  Good luck trying to get the "Expert" to understand that.  It's an issue with vendors who are using Quickbooks to invoice customers and when those customers try to use the link with ACH banking info, the payment is declined for no reason that anyone can figure out.  Seems like a bug to me.

I am having the same issue. It happens when I want to use the ACH not a credit card. For various vendors. Same situation, "Payment declinedYour payment method was declined. Please use another method or try again." with no added info. I use Wells Fargo and WF says it's not on their end. 
Please help.

Good afternoon, @sping4. 

Thanks for chiming in on this thread. Let me point you in the right direction to get this handled once and for all. 

Since none of the steps have worked in thread, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button/hyperlink. 
3. Enter the question and click Let's talk.
4. Scroll down and choose to Get a callback. 

Reach back out and let us know how the call goes. It's my priority that you get back to running your business as soon as possible. Have a wonderful day! 

Intuit has an issue with their ACH Validation service and no one knows how to fix it.  It’s a SCAM because they sell you that you can accept all types of payments, then ACH fails for every single person you send an invoice to, using Intuits payment rails, forcing me to offer higher cost credit cards to accept payments.  This is false advertising and I will be reporting to the CFPB and other government agencies, including the attorney generals office. 

How about you escalate this thread to someone at quickbooks who can help before government bodies start to investigate you for selling products to consumers that don’t work and cost us significant amounts of money?  Do it and stop telling people to contact the worthless technical support! 

SECOND THIS. I've advised the vendor to stop using QB for the absolute void of attention to this issue. Sometimes the payments work, sometimes they don't, for the same account used. In my case, that's a USAA personal checking account. Completely unreliable and a constant source of headache and pain when trying to move forward with a transaction between vendor and client/consumer. Your chat/customer support cannot help and is completely useless attempting to assist, STOP ADVISING EVERYONE IN THIS THREAD TO CONTACT THEM. THEY LITERALLY CAN'T DO ANYTHING. This is a software/code issue that needs to be rectified. Fix the issue or continue to lose business.