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C
coreycpoc
August 24, 2020
Question

Quickbooks pay now link not working

  • August 24, 2020
  • 20 replies
  • 38 views

When we send emails out from Quickbooks the "Pay now" link is not working.  It is not clickable.  If you copy and paste the link, it does work, but usually it is a hyper link and the customer can just click it.  We can not expect our customers to know how to copy and paste that.

 

We need the link to be a hyper link so it can be clicked.

 

Please see that attached picture that shows the link I am referring to.

 

 

    20 replies

    J
    JonpriL
    Level 9
    August 24, 2020

    Hello @coreycpoc,

     

    Let's run the QuickBooks Utility tools and fix your invoice's data so your customers can pay it after sending it. I'll show you how.

     

    A. To Verify Data

    1. Go to File.
    2. Click Utilities.
    3. Select Verify Data.
    4. Click OK.

    B. To Rebuild Data

    1. Go to File.
    2. Click Utilities.
    3. Select Rebuild Data.
    4. Click OK.

    In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.

     

    Lastly, I've also included this helpful article for other ways that you can accept payments from your customers: Receive and process payments in QuickBooks Desktop.

     

    Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

    T
    TheUser734
    July 17, 2023

    Also reporting that the Pay Now link is not clickable in our outbound emails. Yes, support, we've done several Verify and Rebuilds and it still is not clickable. The link is there, but not clickable. When switching to the Thunderbird option, the link is only present when invoices are emailed through the Admin account. Even though I have other users who have access to everything, those links are never present at the bottom of a Thunderbird email unless we're logged in as Admin.

    L
    lin_jcaj
    Level 9
    July 17, 2023

    Hi there, TheUser734. The verify rebuild tool should fix the issue.

     

    Since it doesn't work, let's ensure that QuickBooks Desktop is updated to the latest release. QuickBooks provides periodic maintenance releases and software updates to address emailing issues, add new features or enhancements, and update compliance data. 

     

    Here's how: 

     

    1. Go to Help and select Update QuickBooks Desktop.
    2. Click Update Now, then select Get Updates.
    3. When the update finishes, close and reopen QuickBooks. 
    4. Choose Yes when asked to install the update, 
    5. When the installation finishes, follow the on-screen instructions.

     

    If the problem continues, we can perform other steps via the Send forms. 

     

    1. Sign in to QuickBooks Desktop.
    2. Go to each invoice.
    3. Uncheck Send Email and click Save.
    4. Recheck the Send Email and save it again to repair the link.
    5. Then send the forms.

     

    In addition, I have included an article that will provide you with the deposit times for customer payments to your bank: Find out when QuickBooks Payments deposits customer payments.

     

    If you still have queries or concerns regarding managing customer payments, feel free to respond anytime. I will continue to assist you. Take care!

    N
    NLVB
    December 5, 2021

    We are experiencing the same problem.  Has anyone found a solution?  Verify / Rebuild does nothing.

      Adrian_A
      Adrian_A
      Level 8
      December 5, 2021

      I appreciate your time and effort in performing the troubleshooting steps to resolve this issue, NLVB.

       

      Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. Here's how:

       

      1. From the Help menu, select QuickBooks Desktop Help.
      2. Click Contact Us.
      3. Give a brief description of your issue, then click Search.
      4. Choose a way on how to get in touch with us.

       

      Keep us posted if there's anything that I can help with. Stay safe!

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