Quickbooks pay now link not working

Hello @coreycpoc,

Let's run the QuickBooks Utility tools and fix your invoice's data so your customers can pay it after sending it. I'll show you how.

A. To Verify Data

1. Go to File.
2. Click Utilities.
3. Select Verify Data.
4. Click OK.

B. To Rebuild Data

1. Go to File.
2. Click Utilities.
3. Select Rebuild Data.
4. Click OK.

In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.

Lastly, I've also included this helpful article for other ways that you can accept payments from your customers: Receive and process payments in QuickBooks Desktop.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

Ok, I was able to successfully complete those steps and the hyper links are still not working.

Hello there, @coreycpoc.

I appreciate your time and effort in performing the troubleshooting steps to resolve this issue.

Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. 

To get in touch with them, please follow the steps outlined below:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then click Search.
5. We’ll provide you a few support options.
6. Choose Messaging.

Check out the Support hours and types link to know when to message us at a time convenient to you.

I'll get back to you if you need anything else.

Just FYI,  I have contacted support and after 3 hours on the phone and a hour on chat - still NO RESOLUTION!  And this did work prior to the April 2021 update.

@JMark2 

Time to consider using a 3rd payment processor to integrate with your QBD.

I have just started using QuickBooks enterprise and noticed the pay now hyperlink not working.

I assume you never got a resolution?

Paul

Thanks for letting us know your concern, Paul.

Allow me to step in and provide you some steps that can help you fix the pay now hyperlink.

Let's try running the Verify/Rebuild utility. This is a way to check if the unexpected behavior is caused by data corruption. 

Here's how:

A. To Verify Data

1. Go to File.
2. Click Utilities.
3. Select Verify Data.
4. Click OK.

B. To Rebuild Data

1. Go to File.
2. Click Utilities.
3. Select Rebuild Data.
4. Click OK.

To learn more about the QuickBooks tools, check out this article: Verify and Rebuild Data in QuickBooks Desktop.

I'll also include this helpful article for additional ways to accept payments from your customers: Receive and process payments in QuickBooks Desktop.

I also encourage checking our Help articles page to learn some ways on how to manage your customer payments. From there, you can read great articles that can guide you through the steps by steps process.

I'm always here if you have any other payment concerns. Take care.

We are experiencing the same problem.  Has anyone found a solution?  Verify / Rebuild does nothing.

I appreciate your time and effort in performing the troubleshooting steps to resolve this issue, NLVB.

Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. Click Contact Us.
3. Give a brief description of your issue, then click Search.
4. Choose a way on how to get in touch with us.

Keep us posted if there's anything that I can help with. Stay safe!

@NLVB 

How big is your file size?

Also reporting that the Pay Now link is not clickable in our outbound emails. Yes, support, we've done several Verify and Rebuilds and it still is not clickable. The link is there, but not clickable. When switching to the Thunderbird option, the link is only present when invoices are emailed through the Admin account. Even though I have other users who have access to everything, those links are never present at the bottom of a Thunderbird email unless we're logged in as Admin.

Hi there, TheUser734. The verify rebuild tool should fix the issue.

Since it doesn't work, let's ensure that QuickBooks Desktop is updated to the latest release. QuickBooks provides periodic maintenance releases and software updates to address emailing issues, add new features or enhancements, and update compliance data. 

Here's how: 

1. Go to Help and select Update QuickBooks Desktop.
2. Click Update Now, then select Get Updates.
3. When the update finishes, close and reopen QuickBooks. 
4. Choose Yes when asked to install the update, 
5. When the installation finishes, follow the on-screen instructions.

If the problem continues, we can perform other steps via the Send forms. 

1. Sign in to QuickBooks Desktop.
2. Go to each invoice.
3. Uncheck Send Email and click Save.
4. Recheck the Send Email and save it again to repair the link.
5. Then send the forms.

In addition, I have included an article that will provide you with the deposit times for customer payments to your bank: Find out when QuickBooks Payments deposits customer payments.

If you still have queries or concerns regarding managing customer payments, feel free to respond anytime. I will continue to assist you. Take care!

He did that! And was on the phone for over 3 hours with support. 

I have this same problem. Did anyone ever come up with a solution? This is very frustrating.

Did anyone find a solution to this problem? I'm experiencing the same issue with customers not being able to pay from buy clicking the 'Pay Online' button on invoices. This is really frustrating.

I can see how you prefer receiving invoice payments online to speed up your business transactions, STRATH907. I'm here to help you resolve the Pay Online button issue so you can effortlessly manage consumer payments.

QuickBooks offers regular maintenance releases and software updates to resolve email issues and enhance features to improve customer's product experience. Hence, please update your QuickBooks Desktop (QBDT) to the latest release. Here's how:

1. Open QuickBooks Desktop.
2. Access the Product Information window by pressing Press F2 or Ctrl+1.
3. Review if you have the updated QuickBooks Desktop version. The latest releases are QuickBooks 2024 R6_84, QuickBooks 2023 R13_9, QuickBooks 2022 R16_11, and QuickBooks 2021 R17_25.

QuickBooks will automatically download updates once available. That said, you can proceed to these steps to install it:

1. On the status bar in the top right corner, click on Update available.
2. Select Install now, then open QuickBooks once finished.

After that, let's unlink and relink your QuickBooks Payments account to your QBDT to refresh its connection. Then, send the invoice again. You can also let your customer pay the invoice using different browsers, as this can prevent issues caused by corrupted cache files.

However, I recommend contacting our payments support team if the issue persists. They have all the tools and expertise to thoroughly check the root cause of this concern and provide the most appropriate resolution.

On the other hand, consider reviewing these resources to gain valuable insights from your business finances, which you can utilize in making informed decisions:

• Understand reports
• Customize reports in QuickBooks Desktop

I'm here to provide relevant information with any questions you have when receiving online customer payments in QuickBooks Desktop. Please utilize the Reply button to update us in the Community.

Kimberly,

I just upgraded and installed Quickbooks 2024 Desktop for Mac about 2 weeks ago. It took some doing to get my credit card processing set up and now this problem. I really wish this would just work like it's supposed to. Quickbooks is up to date, no updates are needed at this time.

Let me route you in the right direction to get the Pay Online button working in QuickBooks Desktop (QBDT) Mac, STRATH907.

I appreciate you for following the steps provided by my colleague above to resolve the issue regarding the Pay Online button on your customer invoices. Since the issue persists, we recommend contacting our payments support team. They'll pull up your account in a secure environment and investigate what's causing this issue. 

You can also contact our support agent by following the steps below: 

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Provide a brief description of your concern, and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and hit Continue.
6. Choose between Chat with us or Have us call you.

I also added this helpful resource for more details about processing customer payments online: Turn on online payments in QuickBooks Desktop for Mac.

I'll be here ready to lend a hand if you have other concerns with managing your invoices in the QBDT Mac program. Please don't hesitate to leave a reply. You have a good one. 

This is almost funny. I called support and the automated system offered to send a link related to the problem of the button on invoices not working. They emailed me and the link with the info doesn't work either, LOL.

I want to take a moment to thank you, STRATH907, for bringing this issue to our attention and for the actions you've already taken. 

Your concern is important, and I'm committed to ensuring it is addressed promptly. While you have already been in touch with our payments support team, I'd like to offer additional options for connecting with a support representative, such as live chat or phone.

Here's how you can start a live chat:

1. Click here to begin the live chat.
2. Fill in the required information on the form.
3. Select "Start Chat."

You can also request a callback from a representative by following these steps:

1. Click here to request a callback. 
2. Choose the QuickBooks product you're using. 
3. Enter a brief description of your concern and proceed. 
4. Select "Callback," enter your contact information, and click "Get a call."

For more information, you can check our support hours or learn about contacting payments support by visiting this article: Contact Payments Support.

Additionally, I'm including a few articles that could assist you in managing your QuickBooks Payments account in the Merchant Service Center and answering some of the most frequently asked questions:

• Access and manage your QuickBooks Payments account
• QuickBooks Payments FAQ

If you still have queries or concerns regarding managing customer payments, feel free to respond anytime. I'm here 24/7 to assist you.