Question

Quickbooks pay now link not working

Forum|Forum|5 years ago
August 24, 2020
20 replies
32 views

When we send emails out from Quickbooks the "Pay now" link is not working. It is not clickable. If you copy and paste the link, it does work, but usually it is a hyper link and the customer can just click it. We can not expect our customers to know how to copy and paste that.

We need the link to be a hyper link so it can be clicked.

Please see that attached picture that shows the link I am referring to.

QuickBooks Desktop

J

JonpriL

Level 9

Hello @coreycpoc,

Let's run the QuickBooks Utility tools and fix your invoice's data so your customers can pay it after sending it. I'll show you how.

A. To Verify Data

Go to File.
Click Utilities.
Select Verify Data.
Click OK.

B. To Rebuild Data

Go to File.
Click Utilities.
Select Rebuild Data.
Click OK.

In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.

Lastly, I've also included this helpful article for other ways that you can accept payments from your customers: Receive and process payments in QuickBooks Desktop.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

C

coreycpocAuthor

Ok, I was able to successfully complete those steps and the hyper links are still not working.

S

STRATH907

I can see how you prefer receiving invoice payments online to speed up your business transactions, STRATH907. I'm here to help you resolve the Pay Online button issue so you can effortlessly manage consumer payments.

QuickBooks offers regular maintenance releases and software updates to resolve email issues and enhance features to improve customer's product experience. Hence, please update your QuickBooks Desktop (QBDT) to the latest release. Here's how:

Open QuickBooks Desktop.
Access the Product Information window by pressing Press F2 or Ctrl+1.
Review if you have the updated QuickBooks Desktop version. The latest releases are QuickBooks 2024 R6_84, QuickBooks 2023 R13_9, QuickBooks 2022 R16_11, and QuickBooks 2021 R17_25.

QuickBooks will automatically download updates once available. That said, you can proceed to these steps to install it:

On the status bar in the top right corner, click on Update available.
Select Install now, then open QuickBooks once finished.

After that, let's unlink and relink your QuickBooks Payments account to your QBDT to refresh its connection. Then, send the invoice again. You can also let your customer pay the invoice using different browsers, as this can prevent issues caused by corrupted cache files.

However, I recommend contacting our payments support team if the issue persists. They have all the tools and expertise to thoroughly check the root cause of this concern and provide the most appropriate resolution.

On the other hand, consider reviewing these resources to gain valuable insights from your business finances, which you can utilize in making informed decisions:

I'm here to provide relevant information with any questions you have when receiving online customer payments in QuickBooks Desktop. Please utilize the Reply button to update us in the Community.

Kimberly,

I just upgraded and installed Quickbooks 2024 Desktop for Mac about 2 weeks ago. It took some doing to get my credit card processing set up and now this problem. I really wish this would just work like it's supposed to. Quickbooks is up to date, no updates are needed at this time.