Hi there, @califspine. Let's take a closer look at your company file using the Verify and Rebuild Data tool to restore the ability to save and record payments.
To start, ensure that QuickBooks Desktop (QBDT) is updated to the latest release, as outdated software can disrupt features and functions, such as saving entries.
If everything is in order and the issue persists, let’s proceed with troubleshooting. Before starting, create a backup copy of your company file to prevent potential losses caused by unforeseen circumstances.
Now, here's how to verify your company data:
- Proceed to the Window tab, then Close All.
- Click on File and select Utilities.
- Choose Verify Data. Hit OK.
After that, follow these steps to rebuild your company data:
- Go to the File menu, then choose Utilities.
- Select Rebuild Data. QuickBooks will prompt you to back up your company file before rebuilding it. Pick OK.
- Save your backup, and OK.
- When the Rebuild has completed message appears, hit OK.
I am always here to help if you have further questions. Please click the Reply button below, and I'll get back to you.
