Question

Sending an Invoice Marked Paid

25 replies
398 views

How do I email a customer an invoice marked paid with a zero balance?

Kirby

QuickBooks Online

M

Mark_R

Moderator

Hello there, Kirby.

You can go to the Invoice page and send the paid invoice from there. Let me guide you how.

From the left menu, click Sales.
Choose the Invoices tab.
Find the invoice that marked as paid.
Under the Actions column, click the drop-down and select Send.
Enter the email address under TO section.
Click Send.

After following the steps above, you can send the invoice marked as paid with zero balance.

You can read this article for your reference: How to Email or Print an Invoice.

You can always leave a comment below if you have any other questions in sending an invoice. I'll be here should you need further assistance.

S

SkeenLaw

I have review all of the methods listed in this forum for sending invoices marked as paid, and none of them work for me. Even though the invoice shows as "Paid in Full" on my screen, sending the invoice to clients through any of the methods listed here simply sends them a new invoice requesting the total. There is no "paid" invoice showing up to be sent, rather, the same invoice I sent originally for the total, and sending does not send anything marked as paid even though it shows as paid when I open it myself. I have a Mac if that makes a difference.

B

BubbaGump

Thanks for adding clarifications to your concern, SkeenLaw.

An issue with your current browser can cause this type of behavior. Since no paid invoice showing when your trying to send one, we can perform some basic troubleshooting to narrow down this concern.

Let's start by using a private browser. This type of browser doesn't keep files in it's cache reason why it's considered to be a good place to start the isolation of this issue.

Here are the keyboard shortcuts depending on the browser you're using:

Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If this works fine with Private Browsing or Incognito window, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can also try switching to another supported browser to be thorough.

If you get the same result, I suggest you get in touch with our QuickBooks Care Team. This needs further investigation so you'll be able to send the paid invoice information to your clients.

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose Get a callback.
Type in your contact info.
Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Should you need additional help with this or questions about invoices, feel free to reach out to me. It's always my pleasure to assist you.

I simply want to be able to send my customer an email with their invoice clearly marked paid. I am in disbelief that this doesn't appear to be possible. If I re-send them their invoice they've already paid it has all the custom text I've created for the invoice template telling them the terms of payment etc., plus a link to pay?? I don't want any of that, and I don't want to have to spend a bunch of time creating a custom invoice with custom text.

I'm no great business expert but this seems like basic functionality that is missing, and has been missing for a while judging by the comments here. I guess you don't listen to your customers. Sorry to say I will be starting my search today for a replacement for Quickbooks.

-Stephen

N

nmmo

I cant beleive that my customers havent been getting an automatic paid invoice once its been mark PAID. I had my first customer today ask for it. In 2022 how is that not a standard funtionality????? For shame Quickbooks!

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