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dcouch
Level 1

master administrator see user ids and user passwords

As the master administrator how do i see the users ID and password?

Solved
Best answer April 07, 2021

Best Answers
AlexV
QuickBooks Team

master administrator see user ids and user passwords

Good day, dcouch!

 

Each added user on your QuickBooks Online account has their own unique user ID and password. Once they accept the invitation, they need to create their login credentials. Currently, we're unable to view the users' login details.

 

If they forgot their login info, they can reset them. On the login page, they simply need to click the I forgot my user ID or Password and follow the on-screen steps.

 

Also, I've added some articles you can check. These will show you the steps if you need to update some details or their access rights:

 

You can always reach out to us if you have other questions. We'll respond as soon as we can.

View solution in original post

3 Comments
AlexV
QuickBooks Team

master administrator see user ids and user passwords

Good day, dcouch!

 

Each added user on your QuickBooks Online account has their own unique user ID and password. Once they accept the invitation, they need to create their login credentials. Currently, we're unable to view the users' login details.

 

If they forgot their login info, they can reset them. On the login page, they simply need to click the I forgot my user ID or Password and follow the on-screen steps.

 

Also, I've added some articles you can check. These will show you the steps if you need to update some details or their access rights:

 

You can always reach out to us if you have other questions. We'll respond as soon as we can.

View solution in original post

dcouch
Level 1

master administrator see user ids and user passwords

As an administrator i would consider it very unusual that I can't see the the user's ID and not have the ability to reset password.  Ar there any plans to provide these capabilities?

Jessica_young
QuickBooks Team

master administrator see user ids and user passwords

Good morning, @dcouch.

 

I understand where you’re coming from on this. To provide some clarity, employee login information for QuickBooks Time is linked to every Intuit product. This includes Mint, Turbo Tax, etc.  Because of this, logins are employee-managed to help keep their information across Intuit secure. 

 

Aside from login info, you are able to control almost everything else as an admin! As mentioned earlier, your employee can manage and verify their login/password information by heading to accounts.intuit.com. If they are having any trouble with the process, please let me know! I’m happy to walk through some troubleshooting to get them back online.

 

Let me know if I can help with anything else, I'm only a post away! Take care.

 

 

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