Quickbooks Time Login

I'm here to help and ensure your staff can log in to your QuickBooks Time account seamlessly, @jswanton.

Can you share with me the error messages you've encountered? This way, I can check it here on my end and provide you the best fix for it. Any additional information is much appreciated. 

In the meantime, we can perform some troubleshooting steps to isolate this issue. You'll want to let your staff login to QB Time via a private or incognito window. This way, we can verify if this is a browser cache issue. 

There are times that the browser is full of data cache and can affect the performance of your account. Using a private window helps us identify the issue as this doesn't save any data files. To open an incognito window, you can share these keyboard shortcuts with your staff. 

 Press keys:

• Ctrl + Shift + N for Google Chrome browser
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

If your staff were able to log in flawlessly, I suggest clearing their regular browser's cache to refresh the system. If the issue remains, I propose using other supported browsers. This way, we can verify if this is a browser-integrated issue.

Additionally, you can also contact our support team to check the status of your previous reported case. 

Furthermore, I'm adding these links that serve as your guide in case you want to link your QB Time account to other QuickBooks products:

• Integrate QuickBooks Time and QuickBooks Online 
• Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration

I'm all ears if you need more help about logging in to your QB Time account. Please feel free to leave the details in your reply and I'll take care of it for you. Have a good one and always keep safe!

see sample error. 

See above error. When this first occurred we just had to send an invite to fix. 

This week for the above user we had to clear the cache then send the invite. Sending only the invite did not work. So far we have 5 users with this issue (meaning we had them fixed with an invite 2 weeks ago, now we are having to resend another invite to resolve the issue). So far only 1 of the 5 had to clear their cache to work). 

Hi there, @jswanton.

I appreciate you for adding detailed response about the result when performing the recommended troubleshooting. I've checked here on my end, and I haven't found any reported problem similar to what you experienced.

I know you've previously reported this issue. However, you'll need to follow up on the opened case to get you back on track as soon as possible.

Since the problem persists after clearing the cache, our QuickBooks Support Team needs to check it further. Allow me to help you get in touch with them to get you back on track.

You can provide the case number to the next representative to avoid explaining the issue again. They have access to the prior notes entered by the assigned rep.

Here's the link with the detailed steps and availability of our QuickBooks Time Support Team: Contact QuickBooks Time support.

For additional reference, I've attached a link you can visit to learn how to manage Team Members, like editing permissions: Add and manage team members in QuickBooks Time.

Leave me a comment below if you have any additional concerns related to using QuickBooks Time. I'll be more than happy to lend a hand.

According to support this might be related to the URL link changing.  I'm good with closing the ticket.