cancel
Showing results for 
Search instead for 
Did you mean: 
kmottola
Level 1

QuickBooks web connector problem

We have not been able to sync with QuickBooks 2020 since last Friday.  I have worked with 3 different people at TSheets and we cannot get this resolved.  I was told that several customers began experiencing issues last Friday and that it is a known issue with open investigation.  It has been 5 days and we still cannot sync.  Is this happening to anyone else?

Solved
Best answer December 16, 2020

Best Answers
Catherine_B
QuickBooks Team

QuickBooks web connector problem

Hello there, kmottola.

 

Our engineers are looking for the root cause and have been investigating what prevents QuickBooks Desktop 2020 from syncing apps via the Web Connector. I'd suggest reaching out to our Phone Support Team so they can add you to the notification list. Updates will be sent via email. 

 

Here's how:

 

  1. Go to the Help menu and select Contact us.
  2. Enter a brief description of your concern and click Continue
  3. Select the best way on how you'll want to contact us. 

Feel free to click this link for more details about our support hours and types

 

Thanks for your patience while we're looking for a permanent fix to this issue. If you need anything else please don't hesitate to post them here. 

View solution in original post

6 Comments 6
Catherine_B
QuickBooks Team

QuickBooks web connector problem

Hello there, kmottola.

 

Our engineers are looking for the root cause and have been investigating what prevents QuickBooks Desktop 2020 from syncing apps via the Web Connector. I'd suggest reaching out to our Phone Support Team so they can add you to the notification list. Updates will be sent via email. 

 

Here's how:

 

  1. Go to the Help menu and select Contact us.
  2. Enter a brief description of your concern and click Continue
  3. Select the best way on how you'll want to contact us. 

Feel free to click this link for more details about our support hours and types

 

Thanks for your patience while we're looking for a permanent fix to this issue. If you need anything else please don't hesitate to post them here. 

View solution in original post

Bbree
Level 1

QuickBooks web connector problem

I have not been able to connect via Web connect since December 1, the bank is Servis1st. We have been using them without a problem for over a year. I now manually get the data everyday. We have over fifty accounts and its a grueling process.

Please advise 

RenjolynC
QuickBooks Team

QuickBooks web connector problem

I have just the steps to help you resolve the Web Connect issue, Bbree.

 

Let's try ending all the QuickBooks processes, QBWebconnector.exe through task manager. Then, navigate to "C:\Program Files (x86)\Common Files\Intuit\QuickBooks" rename the back up or existing sdkpsrse.dll.

 

Once done, follow these steps:

 

  1. Download then copy the files "sdkparse.dll" and "RegisterSdkDll.bat" from HERE into the C:\Program Files (x86)\Common Files\Intuit\QuickBooks.
  2. Double-click on RegisterSdkDll.bat.
  3. Prompt will be shown as DllRegisterServer in sdkparse.dll succeeded.
  4. Click OK.

Try to check if you can connect afterwards.

 

If you're still unable to use the Web Connect feature, I'd recommend reaching out to our Technical Support Team. 

 

Here are the steps:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also browse the other articles here.

 

If you need anything else with QuickBooks Desktop, please don't hesitate to post them here. I'll be around to help you out again.

Kelly67
Level 1

QuickBooks web connector problem

Hello,

 

Now that I have updated to QB Premier Accountant 2021 I receive this error when using Web Connector with TSheets

Version:
PHP QuickBooks SOAP Server v2.0 at /qbwc.php

Message:
Application requested to abort

Description:
Error connecting to QuickBooks. Error message received from QuickBooks was <Could not start QuickBooks.>. Application has sent back a DONE via connectionError. More information in available in the log file (click View Log button from main window). Update aborted per request from application.

CharleneMae_F
QuickBooks Team

QuickBooks web connector problem

I'm here to point you in the right direction to take care of this, Kelly67.

 

I recommend contacting our QuickBooks Support Team to have this checked and investigated. They are also equipped with tools to determine the main cause of this.

 

Here's how: 

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

To ensure that you'll be assisted on time, please see our support hours.

 

For more information about TSheets and QuickBooks Desktop integration, please click here.

 

Additionally, I've added an article that'll help you import to TSheets from QuickBooks Desktop using the web connector: Transfer Timesheets using Web connector.

 

 I'm only a post away if you need more help in completing your other tasks in QuickBooks.  It's always my pleasure to help you out again.

JF2021
Level 1

QuickBooks web connector problem

QB time does not connect to QB,   Since Tsheets is no longer independent, Service is terrible, no one helps and yet the bills still keep coming. 

I am extremely disappointed with QB and QB time. I have had issues with connections since T sheets became QB TIME.  

I need to speak with an agent and they only send you instructions how to solve the issue. 

 

We cannot even change the billing. 

Service is the worst 

 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us