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We have not been able to sync with QuickBooks 2020 since last Friday. I have worked with 3 different people at TSheets and we cannot get this resolved. I was told that several customers began experiencing issues last Friday and that it is a known issue with open investigation. It has been 5 days and we still cannot sync. Is this happening to anyone else?
Solved! Go to Solution.
Hello there, kmottola.
Our engineers are looking for the root cause and have been investigating what prevents QuickBooks Desktop 2020 from syncing apps via the Web Connector. I'd suggest reaching out to our Phone Support Team so they can add you to the notification list. Updates will be sent via email.
Here's how:
Feel free to click this link for more details about our support hours and types.
Thanks for your patience while we're looking for a permanent fix to this issue. If you need anything else please don't hesitate to post them here.
Hello there, kmottola.
Our engineers are looking for the root cause and have been investigating what prevents QuickBooks Desktop 2020 from syncing apps via the Web Connector. I'd suggest reaching out to our Phone Support Team so they can add you to the notification list. Updates will be sent via email.
Here's how:
Feel free to click this link for more details about our support hours and types.
Thanks for your patience while we're looking for a permanent fix to this issue. If you need anything else please don't hesitate to post them here.
I have not been able to connect via Web connect since December 1, the bank is Servis1st. We have been using them without a problem for over a year. I now manually get the data everyday. We have over fifty accounts and its a grueling process.
Please advise
I have just the steps to help you resolve the Web Connect issue, Bbree.
Let's try ending all the QuickBooks processes, QBWebconnector.exe through task manager. Then, navigate to "C:\Program Files (x86)\Common Files\Intuit\QuickBooks" rename the back up or existing sdkpsrse.dll.
Once done, follow these steps:
Try to check if you can connect afterwards.
If you're still unable to use the Web Connect feature, I'd recommend reaching out to our Technical Support Team.
Here are the steps:
You can also browse the other articles here.
If you need anything else with QuickBooks Desktop, please don't hesitate to post them here. I'll be around to help you out again.
Hello,
Now that I have updated to QB Premier Accountant 2021 I receive this error when using Web Connector with TSheets
Version:
PHP QuickBooks SOAP Server v2.0 at /qbwc.php
Message:
Application requested to abort
Description:
Error connecting to QuickBooks. Error message received from QuickBooks was <Could not start QuickBooks.>. Application has sent back a DONE via connectionError. More information in available in the log file (click View Log button from main window). Update aborted per request from application.
I'm here to point you in the right direction to take care of this, Kelly67.
I recommend contacting our QuickBooks Support Team to have this checked and investigated. They are also equipped with tools to determine the main cause of this.
Here's how:
To ensure that you'll be assisted on time, please see our support hours.
For more information about TSheets and QuickBooks Desktop integration, please click here.
Additionally, I've added an article that'll help you import to TSheets from QuickBooks Desktop using the web connector: Transfer Timesheets using Web connector.
I'm only a post away if you need more help in completing your other tasks in QuickBooks. It's always my pleasure to help you out again.
QB time does not connect to QB, Since Tsheets is no longer independent, Service is terrible, no one helps and yet the bills still keep coming.
I am extremely disappointed with QB and QB time. I have had issues with connections since T sheets became QB TIME.
I need to speak with an agent and they only send you instructions how to solve the issue.
We cannot even change the billing.
Service is the worst
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