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Community Contributor *

Billing address won't display on printed invoice?

Why can I not turn on billing address on display on the invoices I am printing Screen Shot 2018-11-04 at 12.28.43 PM.png

4 Comments
QuickBooks Team

Re: Billing address won't display on printed invoice?

The Billing Address section is selected by default in QBO, EdieJo.

 

When customizing an invoice template, it's normal to see the Billing Address box checked and greyed out. If you've entered the bill to address in the customer's profile, then it'll automatically show on the invoice.

 

You can create a dummy invoice to verify this:

  1. Click the Plus icon.
  2. Under Customers, select Invoice.
  3. Enter the customer's name.
  4. In the Billing address box, you will see the address that is entered in the customer's profile.

Let me know if you have any follow-up questions.

Community Contributor *

Re: Billing address won't display on printed invoice?

Thanks, I can see the billing address in the preview, it's just not printing it, it prints the shipping address in both fields.  It's crazy making ! 

QuickBooks Team

Re: Billing address won't display on printed invoice?

Welcome aboard to the Intuit Community, EdieJo.

 

I'm here to help show the billing address when printing an invoice in QuickBooks Online.

 

We'll need to check the information stored on the customer's details. Please make sure the box beside Same as billing address option is unchecked.

 

You can update the content on the Billing address field to ensure it'll print.

 

Please follow the steps:

 

1. On the left navigation bar, select Sales.

2. Go to the Customers tab.

3. Click the customer name.

4. Go to the Customer Details tab.

5. Click Edit.

6. Below the Address tab, make sure the box beside Same as billing address is unchecked.

7. Make sure the information on the Billing address field is correct.

8. Click Save.

 

Once done, please try to print an invoice again and see if it'll print the correct billing address information.

 

If the problem continues, you can also try switching to a different supported browser. This will help us identify if the problem is browser related.

 

Let me know if you need more assistance concerning the invoice printing. I'll be around to help.

 

Community Contributor *

Re: Billing address won't display on printed invoice?

Thanks.  None of above were the solution to this issue.  

 

We had to clear the cache and history of the lady trying to print the invoices, this stopped the Shipping address populating both in the bill to  and ship to fields.

 

Thanks again ! 

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