Hello there, James.
We value your time and the effort you've put into this. Know that we see the urgency and importance of this matter and that this isn't the experience we'd want you to have when using QuickBooks Online (QBO). To route you to our U.S.-based support team, you can use the contact number that's in this article: QuickBooks Online Support.
Another workaround is to contact our Customer Care Team through a test drive account. Doing this ensures that you're routed to a U.S.-based Support Team. Feel free to access the test drive account through this link: https://qbo.intuit.com/redir/testdrive
Moreover, we've got these articles to help you manage your company's information, and ensure your numbers stay accurate inside the program:
James, we'll be here to provide further assistance if needed. The Community space is open 24/7, and we'll get back to you as soon as possible. Take care, and have a good one!