Data Protect Unsuccessful back up

Hey @djgauthier, 

Lisa here, I'm one of the moderators.  Just wanted to let you know I moved your post over into our Questions about QuickBooks board so our agents can help you out.  

Welcome to the QuickBooks Community, djgauthier.

I'm here to make sure you'll be able to get rid of the #1013 error code when trying to back up.

Let's run the IDP Diagnostic tool to help identify the cause of the error while trying to do a back up.

Here's how:

1. Right-click the IDP icon in the Windows System Tray.

2. Select About Intuit Data Protect.

3. Press and hold the Ctrl + F2 keys on your keyboard.

4. Choose Run Diagnostics.

For your reference, you can also follow the outlined steps in the article below:

Intuit Data Protect Backup Failed: Firewall or connection issue

If the problem persists, please contact Customer Support at 1-800-4-INTUIT.

If you need more help concerning the error message, please don't hesitate to let me know. I'll be here to assist you.

I too am unable to back up on-line...have talked twice to Intuit Support and the problem remains unresolved.  History...Had to replace computer (iMac) and have to run QB on a virtual machine with Windows using Parallels.  For over 20 years have been using VMware Fusion for the virtual machine with no problems, but IT suggested switching to Parallels.  Windows, Parallels and QB were all installed with latest updates.  After installation of all of the new software back-up worked fine for a couple of weeks and then stopped working.  Intuit Support suggested reinstalling QB which was done along with reinstallation of Parallels and Windows and back-up still fails.  There is communication as I do get the e-mails saying that back-up was unsuccessful.  I have also reconfigured the back-up and get to the point where it says "backing up data", but after it runs for awhile I get the data back-up unsuccessful popup and also citing error 1013.  Any ideas what the problem might be?  Thanks!