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HWS
Community Explorer **

Error Message When Trying to Export to Excel

When I try to export a specific GL from the balance sheet to excel I get an error message: 'something went wrong, we are working on it'. But if I try to export the entire balance sheet, it works just fine. I've tried with multiple accounts, and get the same error message. 

Solved
Best answer 12-19-2018

Accepted Solutions
HWS
Community Explorer **

Re: Error Message When Trying to Export to Excel

Here is the work around I was given by QBO chat operator...

pull up the transaction report.

Afterwards, click  save customization.>> Click reports>> click custom reports>> click the drop down arrow>> export to excel.

 

This worked for me, hopefully it will help others until the issue is resolved.

16 Comments
QuickBooks Team

Re: Error Message When Trying to Export to Excel

Hey there, HWS.

 

Our product engineers have been alerted about this error and are already working for a permanent fix.

 

For now, you'll want to contact QuickBooks Online Customer Care so a phone agent can add you to the list of affected users. Then, you'll receive an update through your email. 

 

Please let me know if you have any other concerns. Have a good one! 

Not applicable

Re: Error Message When Trying to Export to Excel

I'm getting the same message when trying to export transaction journal to Excel. I've been trying for 48 hours.... Still no luck. Messaged the help desk and haven't heard anything back.

QuickBooks Team

Re: Error Message When Trying to Export to Excel

We're still working on getting this issue fixed for you, knf0678.

 

There will be a delay in response from our help desk due to high chat volume. That's probably why you haven't heard from them yet.

 

While there's no available fix at this time, I'd suggest calling our Customer Care Team. They will add you to the list of affected users, so you'll get an email notification when a solution is available.

 

You can get our phone number by opening the link that is provided by my colleague @Kristine Mae on this thread. Just scroll up and click the QuickBooks Online Customer Care link.

 

I appreciate your patience on this. Feel free to reply to this thread if you need anything else.

Not applicable

Re: Error Message When Trying to Export to Excel

I am also getting this error when trying to export a transaction list.  

Anonymous
Not applicable

Re: Error Message When Trying to Export to Excel

same here - can't export to excel

QuickBooks Team

Re: Error Message When Trying to Export to Excel

Hello there, @JWesseling and @Anonymous.

 

Thank you for joining the thread and letting us know about your experience while exporting transactions/reports to Excel.

 

As of now, we haven't received any updates with regards to this issue. However, our engineers are currently working closely for an immediate fix and to resolve the issue.

 

I'd suggest getting in touch with our QuickBooks Support so you'll be added to the list of affected users. Once added you'll automatically receive an email notification regarding the updates.

 

To contact support:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

You can also check the support's contact information provided by our colleagues above.

 

Thank you for your patience. Stay in touch if you have any other concerns. Have a good day ahead!

 

HWS
Community Explorer **

Re: Error Message When Trying to Export to Excel

Here is the work around I was given by QBO chat operator...

pull up the transaction report.

Afterwards, click  save customization.>> Click reports>> click custom reports>> click the drop down arrow>> export to excel.

 

This worked for me, hopefully it will help others until the issue is resolved.

Anonymous
Not applicable

Re: Error Message When Trying to Export to Excel

Thank you! That did it!

QuickBooks Team

Re: Error Message When Trying to Export to Excel

Hello everyone, welcome and thank you for getting back to us here in the Community page.

 

Happy to hear that you're able to export reports to Excel successfully.

 

Please know that our doors are always open here in the Community space. Stay in touch if you have any other QuickBooks concerns in the future. Have a good day!

 

 

 

 

 

 

Anonymous
Not applicable

Re: Error Message When Trying to Export to Excel

This is not solved. I can export some reports but not all and the custom work around  does not meet my needs.

QuickBooks Team

Re: Error Message When Trying to Export to Excel

Hello there, @Anonymous.

 

Allow me to join this thread. The investigation about the error you encountered when exporting a report to Excel is still an ongoing issue. 


Though some users were able to export their report by following the workaround provided by @HWS, others were not. You can run the report and copy then paste it directly to Excel until a resolution is found.


In case you haven’t given our Customer Care Team a call to add your account to the list of affected users, please do so. Just ask the phone agent to attach your case number to INV-23844, so you’ll be notified of any updates available once received. 


You can find our contact information through this article: Get help with QuickBooks Online


We thank you for your patience and understanding. Please let me know how it goes by leaving a comment below. I’ll be on a look out for your response.
 

Community Explorer **

Re: Error Message When Trying to Export to Excel

I have QUICKBOOKS ACCOUNTANT DESKTOP 2019 and I started receiving an error message like this since last two days.
I was on a phone with the Tech support - LEVEL 2 for a few hours but she could not resolve my issue either.
I am also getting attached error message when I tried to email the report in an Excel format.
I am using Office 365 Excel Version 2016 MSO (16.0.9126.2336) 64-bit.
This is the most recent version I just installed.
I also installed the recent version of QuickBooks with the help of the Tech. support.

QuickBooks Team

Re: Error Message When Trying to Export to Excel

Hello there, apexhospitality.

 

Microsoft Office 365 is compatible with QuickBooks 2019. You shouldn't have encountered any issues.

 

It's possible that Microsoft released an update which caused the errors in QuickBooks. You'll want to check with the Microsoft support and verify for any updates or maintenance. 

 

Please don't hesitate to come back anytime in case you have other concerns. Happy holidays! 

 

Community Explorer **

Re: Error Message When Trying to Export to Excel

It seems like QuickBooks is aware of this issue.
Please check the following thread I found online.
https://community.intuit.com/questions/1786736-export-to-excel-is-not-working

Community Contributor *

Re: Error Message When Trying to Export to Excel

I have asked about this before and it does not seem to be resolved.  Trying to pull quarterly payroll reports to Excel. I am getting 2 error messages.  I have the first one attached.  Won't let me do both. 

QuickBooks Team

Re: Error Message When Trying to Export to Excel

Hello Tracey1960,

 

Welcome to the Community. I'm here to help share information about exporting payroll reports from QuickBooks Desktop.

 

Our product engineers are still working for a  fix with regards to the error when exporting payroll data to Excel. In the meantime, you can try following the workaround by running the report from the previous quarter and when asked for updates, select Yes.

 

I also recommend contacting support if you need to follow up on the investigation (INV-24874). One of them will be able to check your account and determine the real-time status of the ongoing issue on your behalf.

 

Here's how you can reach them:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Click QuickBooks Desktop Help.
  4. Select the Contact us hyperlink.

For future reference, I also recommend bookmarking the support link on your current browser:

 

Contact the QuickBooks Desktop Customer Support Team.

 

Let me know if you have additional questions regarding the exporting issue. The Community is always up to lend a helping hand.

Need to get in touch?

Contact us