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April 23, 2019
Question

How can I get a human to speak with?

  • April 23, 2019
  • 5 replies
  • 40 views
No text available

5 replies

Level 6
April 23, 2019

Hello,

 

These boards are always being looked at by other users familiar with QuickBooks Online.  If you want to speak directly with QuickBooks Online Support, click the ? in the upper right corner of the page when in QuickBooks Online and select Contact Us (picture attached)

 

Hours of operation for phone support are:

6:00AM-5:30PM (PST) Monday - Friday

6:00AM-2:30PM (PST) on Saturday

rconnetAuthor
April 23, 2019

Thank you for your kind reply.  I did try the process you describe, but the Call Me button is grayed out so I can't click on it.  

RenjolynC
Level 9
April 23, 2019

Hi there, rconnet.

 

The Call Us button is grayed out if it's beyond the hours of operation. You can refer to the time frame provided by MJA66-87.

 

For any questions or concerns about QuickBooks, feel free to leave a comment. We're always here to help you. Thanks.