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Senior Explorer **

How to record Shopify Transfer Deposits?

Hi guys, I am having trouble recording the transfers that are deposited into my primary checking account from Shopify. I know I am doing something wrong but not sure what to change, I have attached a screenshot. The deposit transaction is not being recorded, and a charge is always placed right after.

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Best answer 02-04-2019

Accepted Solutions
Senior Explorer **

Re: How to record Shopify Transfer Deposits?

I went ahead and created Shopify as a customer, made a sales receipt and recorded the transaction to undeposited funds then went ahead and made the deposit from the undeposited funds. 

View solution in original post

9 Comments
QuickBooks Team

Re: How to record Shopify Transfer Deposits?

Hello there, @platinumedition.

 

Thank you for visiting the Community space. I can help you correct the recording of your Shopify transfer deposits in QuickBooks.

 

May I know the account where you deposit your payment from Shopify? The steps we need to follow depend on the account used. If it's the Undeposited Account, you will have to create a bank deposit:

  1. Click Banking.
  2. Choose Make Deposits.
  3. Select the transaction.
  4. Click OK.
  5. Click Save & Close.

If it's a different account, you will have to create a transfer from the account where it was deposit going to the primary checking account:

  1. Click Banking.
  2. Choose Transfer Funds.
  3. Enter the necessary information.
  4. Click Save & Close.

 

That should correct the deposit transaction, platinumedition.

 

Let me know if there's anything else you need or you have additional questions. I'm still here to help you more. Have a good one!

Senior Explorer **

Re: How to record Shopify Transfer Deposits?

The transfer (deposit) is made directly from Shopify, I am trying to match the transfer (deposit) Shopify automatically does every other day into my checking account.

Moderator

Re: How to record Shopify Transfer Deposits?

Hello platinumedition,

 

You can try to check your Shopify setting to see if you've selected the correct mapping for your deposits.

 

In case you need more help with your Shopify acccount, please try reaching out to their support. 

 

Once, you're able to correct the account mapping. Try to deposit a transaction to see if it creates a deposit and a charge inside QuickBooks. 

 

Please let us know if you have any questions. 

 

Senior Explorer **

Re: How to record Shopify Transfer Deposits?

There is no way to change that in the Payment settings, I can only adjust the frequency rate on which the payouts are scheduled into my checking account from Stripe(Shopify).

QuickBooks Team

Re: How to record Shopify Transfer Deposits?

I appreciate you coming back to us for additional support, @platinumedition.

 

Allow me to join this thread again and share some more insights about integrating Shopify with QuickBooks.

 

Customizing or editing the account mapping in QuickBooks is currently not an option since those transactions are dependent with your third-party application. Another, your access on your Shopify account might also have limitations which will require you to directly get in touch with their customer service team. 

 

They have the tools needed to correct the mapping preference of the transactions.

 

That's it. Keep me posted again if you have more questions for me. You can mention my name or click the "Reply" button. I'd like to make sure that this is taken care of.

Senior Explorer **

Re: How to record Shopify Transfer Deposits?

How about this? Regular deposits are registering the same way as well I just noticed. Am I recording this incorrectly? Screenshot attached

QuickBooks Team

Re: How to record Shopify Transfer Deposits?

Hi there, @platinumedition.

 

Thank you for getting back into this post and giving some more details. We're able to confirm that the issue is not related to your third-party application. Let's work together to fix this!

 

Creating a deposit in QuickBooks should only show one entry. However, since you're still getting the double transaction on your register though it's a regular deposit, I recommend contacting our phone support. They'll be able to initiate a screen sharing session to better investigate the cause of this.

 

Here's the link on how and when to contact them:

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Mac Desktop.
  3. Select the issue/topic.
  4. Click the Get Phone Number button to see the support number.

And of course, I’m here to help you if you have other concerns. Please also keep me posted on how the call goes. I'd like to make sure this is taken care of.

Senior Explorer **

Re: How to record Shopify Transfer Deposits?

I went ahead and created Shopify as a customer, made a sales receipt and recorded the transaction to undeposited funds then went ahead and made the deposit from the undeposited funds. 

View solution in original post

QuickBooks Team

Re: How to record Shopify Transfer Deposits?

Good day, @platinumedition.


Thanks for the update. I’m glad you were able to record your transaction successfully in QuickBooks.


Should you need anything else, don’t hesitate to leave a comment below or start a new conversation. The Community is here to help. Take care!

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