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lbaa
January 9, 2019
Question

QuickBooks is not saving my work. I hit save and days later the information is not correct.

No text available

5 replies

mazar
Level 6
January 9, 2019

Hello,

Have you checked the Audit Log?  What does it say?  Are you creating a new transaction each time or accidentally overwriting the same transaction?

I would check the audit log first to see what it reveals.  Gear Icon/Tools/Audit Log

    HoneyLynn_G
    HoneyLynn_G
    Level 6
    January 10, 2019

    Hello there, @lbaa.

     

    Allow me to join this thread and share some more details about your transaction issue.

     

    I agree with MJA66-87. You can run through the Audit Log. It's a report of all activities on your company file.

    1. Click the Gear icon.
    2. Under Tools, select Audit Log.

     

    Make sure to verify what happened to the transaction. In case it was deleted, you can recreate them.

     

    Let me know if you have additional questions. I'm still here to help you more. Have a good day ahead!

      wagurto61
      December 17, 2024

      Hi quickfish,

       

      Let's sort your experience by accessing your account via a private browser. This way, we'll be able to know if this has something to do with the browser you're using or not. I'll guide you through how. 

       

      Press CTRL+SHIFT+N on your keyboard. Then, access your account again.

       

      If it's working fine, go back to your regular browser and clear your browser's cache to refresh your browsers settings.

       

      Accessing your QuickBooks using a different browser can be an option, too.

       

      If you're experiencing the same results, please contact our Customer Care Support so we can check your account and investigate further.

       

      Here's how you can reach us:

      1. Click (?) Help.
      2. Click Contact us.
      3. Type you question in the What can we help you with? field.
      4. Click Let's talk.
      5. Click Get a callback. Then, enter your information.
      6. Click Confirm my call.

      You might also want to visit our page for future help regarding: Income and expenses.

       

      Don't hesitate to click the Reply button if you need help with anything else.


      I am not able to save any change to my estimates or invoices. After modifying the estimate or invoice and i hit save, the software stays saving for hours without completing the saving. I tried to log in as incognito same thing. I cleaned by browser and cookies without any effect. Please help, i need to complete my work.

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