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malcolmwalls
Level 1

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

 
12 Comments 12
David-212915
QuickBooks Team

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

Hello @malcolmwalls.


Thanks for joining the Community. I'd be glad to assist you with configuring your account.

 

Just to clarify, are you trying to set up a UK QuickBooks Online account? If so, it sounds like you may have signed up for the US version. These versions are optimized and configured for their respective regions, so options such as postal codes can vary. Additionally, you can signup for the UK version at the following link: QuickBooks UK.

 

I'm also including an article that includes the steps for canceling the account so as to avoid any future charges: How to Cancel Your Subscription.

 

Should you have meant something else, please let me know by posting a comment below and I'll happy to continue assisting. Have a good one.

malcolmwalls
Level 1

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

I was thinking the same so i cancel this one and sign up with the Uk version on the link you provided. I was on a 30 day trial so no loss and only been seeing what it can do etc. 

 

Thank you  

David-212915
QuickBooks Team

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

Hey again, @malcolmwalls.

 

You're certainly welcome. Also, I appreciate you following up with me and providing that clarification.

 

Since you're testing it out, I recommend the following link which includes tutorials to help a user become acclimated to the software: QuickBooks Tutorials

 

You may also be interested in the QuickBooks Online (QBO) sample company demo. This is designed to help business owners see what QBO can do and for users to test out features. None of the information that's entered is saved, so you can experiment with out changes being retained. The following link contains additional information, as well as the link to the UK sample company demo: How to Test Drive QuickBooks Online.

 

I believe these resources can help to get you on the right track.

 

I'm just a few clicks away should you ever need anything. Cheering you to continued prosperity. 
 

malcolmwalls
Level 1

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

I have now deleted the other account and set up the UK version and can confirm this is much better for me. It gives me what i expected to see so will start a fresh now on a new 30 day trial. All i would say there is o way to stop others doing what i did  it was so easy to sign up to the wrong site. 

David-212915
QuickBooks Team

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

Hi again, @malcolmwalls.

 

I'm glad to hear that you now have the right version and that it's working much better for you.

 

I've gone ahead and submitted feedback based on this interaction and signing up for the correct region. Feedback is submitted to the Development Team when looking at ways to improve the product. QuickBooks Online is constantly evolving and I can assure you that your input matters. 

 

If I can be of any additional assistance, just let me know. Hoping this response finds you with a smile. 
 

RoutledgeCleaning
Level 1

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

I have an ongoing account and don’t want to start again but am having the same problem, I need to change my details so I can add my postcode to my address details, please help.

Adrian_A
Moderator

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

The postcode depends on the location of your company, RoutledgeCleaning.

 

If it's located in United States of America, you'll have to sign up for QuickBooks US version. However, if it's in the United Kingdom, subscribe to QuickBooks UK.

 

You can verify the country using the URL:SC 03.JPG

SC 04.JPG

 

If you want to sign up for the UK version, you can use these links: 

 

 

You can browse the overview of QuickBooks Self-Employed to know more.

 

You always have my back if you have other concerns. 

Fiat Lux - ASIA
Level 15

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

@RoutledgeCleaning 

Make sure you are using the version for the location of your company. If you are in UK and you are using QBO US version, consider these steps:

1. Explore the trial period of Chronobooks to copy your data between QBO accounts.

2. Once you are ready to proceed, open a new QBO UK version.

https://quickbooks.grsm.io/UK

3. Migrate the data and cancel your QBO US account.

 

 

Laura636
Level 1

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

Can i ask..

My son is in USA as is his business, he uses quickbooks online. I have been invited and followed the link, but my details are not accepted..  telephone & postcode. I am wanting to assist as a bookkeeper and live in the uk.

how do we make this work?

Fiat Lux - ASIA
Level 15

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

@Laura636 

If your son is using QBO US version, you can signup for QBOA US account for free by using your UK phone number to assist your son as accountant.

https://quickbooks.intuit.com/accountants/products-solutions/accounting/online/

 

Laura636
Level 1

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

So now I have come up with another problem. Because I accepted my sons invite, and partly got through the details. Up to phone and zip code .I now cannot access the uk phone number option. 
Any clues to a solution? 
Thank you in advance 

Laura 

ChristieAnn
QuickBooks Team

I cannot enter a UK postcode as it only give me the option to select a state in USA. How can i tell it i am in the UK

Thank you for coming back to the thread and adding extra details about your concern, Laura636. I'll share how inviting users from different regions works in QuickBooks, and then I'll make sure you can still achieve your goal by following the alternative steps below.

 

As previously stated, if your son is using the QBO US version, you will need to use a US phone number to access the option and for you to accept the invitation. With this, you can only accept invitations from the same QBO region.

 

However, you can still work for your son in other countries. To do this, you can let them invite you as the Company Administrator for you to access their file. You can share these steps with your son to accomplish the process:

 

  1. Go to the Gear icon.
  2. Select Manage users.
  3. Within the Users tab, click Add user.
  4. Select Company admin, then click Next.
  5. Follow the on-screen instruction, then click Save

 

Once done, you'll need to accept the invitation. This way, you can help your son manage the data from their QBO account. Feel free to check these resources for additional insights:

 

 

You can always click the comment below if you still have concerns about the details shared above, I'd be glad to help you. Take care and stay safe, Laura636.

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