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Frequent Explorer **

QB Online- why does general ledger show different transactions than viewing chart of accounts register for same time frame ?

 
Solved
Best answer 04-24-2019

Accepted Solutions
Moderator

Re: QB Online- why does general ledger show different transactions than viewing chart of accounts...

A warm welcome to the Community, Susan28562.

I can provide you with some information about the general ledger and register in QuickBooks Online.

 

The transactions in the general ledger and register may not the same due to reasons like different date and the accounting method. In order to resolve this, watch out for the report basis or the accounting method.

 

 

You may find these articles helpful:

 

As always, you can reach out to our QuickBooks Online Support if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Please get back to me if you ran into a different situation by leaving a reply below. I'm here to help you out with your general ledger in QuickBooks Online.

3 Comments
Moderator

Re: QB Online- why does general ledger show different transactions than viewing chart of accounts...

A warm welcome to the Community, Susan28562.

I can provide you with some information about the general ledger and register in QuickBooks Online.

 

The transactions in the general ledger and register may not the same due to reasons like different date and the accounting method. In order to resolve this, watch out for the report basis or the accounting method.

 

 

You may find these articles helpful:

 

As always, you can reach out to our QuickBooks Online Support if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Please get back to me if you ran into a different situation by leaving a reply below. I'm here to help you out with your general ledger in QuickBooks Online.

Frequent Explorer **

Re: QB Online- why does general ledger show different transactions than viewing chart of accounts...

Thanks Rose Marjorie....that took care of it!!

 

Susan

Moderator

Re: QB Online- why does general ledger show different transactions than viewing chart of accounts...

I'm glad to hear this worked for you, Susan28562!

 

You know where to find me if you ever need assistance in the future. Take care!

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