Recurring Invoices Not Sending 2023

Forum|Forum|3 years ago
March 1, 2023
3 replies
12 views

My recurring invoices for 1 company have not sent for the 2nd month in a row.

They worked Jan 1. They did not work Feb 1 or today, March 1.

I called and was told this is a known issue, but none of my other clients or companies are affected by this.

When will this issue be resolved? This makes me look disorganized, and when I send all of them manually it cancels the customers autopay.

QuickBooks Accountant Online

Rea_M

Level 10

Hello there, @larceme.

I believe this post is a duplicate, and one of my colleagues addressed it for you. If you haven't been notified of the response, check it here.

If there's anything else that you need help with, you can always get back to the Community so we can assist you further. Take care.

larcemeAuthor

This is not a duplicate issue.

This is not a user error.

These recurring invoices have been successfully sent as they should for YEARS. The problem began with my invoices dated 02/01/23. They are not sending at 5am EST as usual. On Feb 1 I had to send them manually. I called support and they told me this was a known issue.

Today, 03/01/23 they did not send automatically at 5am EST as usual. I called again and was given investigation number INB1239 and again they said this was a known issue.

This is not something I can fix.

MichelleBh

Level 8

Good to see you here, @larceme.

I believe this post is a duplicate, and one of my coworkers has responded to it. You can check the response right here if you haven't been notified about it yet: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-are-scheduled-invoices-being-created-as-they-usually-were-my/01/1221695#M179553.

You are always welcome to come back to the Community if there is anything else that you require assistance with, and we will do everything in our power to provide it. Keep safe.

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