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Level 1

Unable to create e-invoice with "Pay Now" link. I'm not having an issue sending the invoice to Outlook.

Running Pro 2015.  I am trying to email an e-invoice and I am unable to.  I keep getting the error "Server Connection Error.  Something went wrong. Try again to send an e-invoice.  Alternatively, you can choose to send a regular invoice without the "Pay Now" Link. <Send Regular Invoice> <Try Again>".  I started getting this error on an old computer so I moved my installation to a new computer, was able to send one e-invoice then started getting the error again.  I am able to send a regular invoice to email just fine.  Thank you for the help!

3 Comments
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QuickBooks Team

Unable to create e-invoice with "Pay Now" link. I'm not having an issue sending the invoice to Outlook.

Hello efarmer,

Thanks for reaching out to us here in Community.

If you are wondering why you keep on getting this error, you can try to update QuickBooks Desktop to the latest release.

Since you're running QuickBooks 2015, you need to be at least on release 6 or higher to let the customer pay online. You can click Help> Update QuickBooks and install any available updates Quickbooks 2016 has the ability to e-invoice from R1 and up.

When creating the invoice, you need to make sure to enable it for online payment. This can be done in the preferences as well under the Payments option.

You can check out this article for more information: “View and Pay Invoice” button missing when emailing e-invoices from QuickBooks 2015 and 2016?

Feel free to leave a comment if you need anything else.
Highlighted
Level 1

Unable to create e-invoice with "Pay Now" link. I'm not having an issue sending the invoice to Outlook.

I have Pro 2016 and I am updated, but just started receiving this error message today, so I need a different fix...it shows that my customer can pay online using: Bank Transfer, but when I try to email it doesn't work
Highlighted
QuickBooks Team

Unable to create e-invoice with "Pay Now" link. I'm not having an issue sending the invoice to Outlook.

Hi  efarmer,
If you're using Pro 2016  and your still receiving the same error message, you can contact our Merchant Services Team:  <a rel="nofollow" target="_blank" href="https://community.intuit.com/browse/payments-contact-us">https://community.intuit.com/browse/payment...>
Let me know if you have further questions.

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