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Libby Ball
Level 1

W-2

How can I view W-2's, and do I need to approve them before they're mailed?

8 Comments 8
MichaelDL
QuickBooks Team

W-2

Happy Monday, @Libby Ball.

 

You can view your employee's W-2 forms in QuickBooks Online like so:

 

Viewing a Payroll Tax Form

  1. From QuickBooks Online, navigate to the Taxes tab and the Payroll Tax section.
  2. Select Annual Forms. Click W-2 Copies B, C & 2.
  3. Click View to open a print-friendly version of the form. Click the Printer icon and follow your browser's on-screen prompts if you'd like to print your own copies.

For more information, please check out our thorough guide on printing form W-2. I'm also including a short video example on this below:

 

In regards to approving the forms, if you're using QuickBooks Online Enhanced Payroll, you'll need to initiate the filing yourself. Here's how:

 

E-file W-2 Forms to the SSA

  1. From QuickBooks Online, navigate to the Taxes tab and the Payroll Tax section.
  2. Select Annual Forms. Click W-2 Copies A & D.
  3. Follow the on-screen instructions to verify your tax information.
  4. Once finished, click Submit to authorize QBO to file the form for you.

This information is also available from our guide on preparing and filing W-2 forms for your convenience. With these resources, you'll be able to view and file W-2's with ease. Please know you can always find me here for all of your QuickBooks needs. Thanks for coming to the Community, wishing you a safe and successful week ahead.

woodwindowswarehouse
Level 2

W-2

why is our payroll tax page blank to where we can get or see our  w2s at all

woodwindowswarehouse
Level 2

W-2

We cant get or see our w2s

Kristine Mae
Moderator

W-2

Hello there, woodwindowswarehouse.

 

Some of our customers are reporting the same issue. They're unable to run/pull up any tax forms.

 

We'll have some troubleshooting steps for you to try so you can prepare your W-2 form. 

 

Open QuickBooks Online using an incognito window and pull up the W-2 form. If you're able to do so without any issues, go back to your main browser, then clear the cache. Too much cache can affect the browser's performance and behavior. Thus, required to clear them out. 

 

Furthermore, you can use a different browser to fix issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).

 

For future concerns, please don't hesitate to reach us back. Have a good day.

woodwindowswarehouse
Level 2

W-2

Iv cleared the cache iv tried 3 different web browsers and none of that works would there be anything else we could do? 

Charies_M
Moderator

W-2

Hello there, woodwindowswarehouse.

 

Thanks for the prompt response. I appreciate you for trying out the recommended steps provided by my colleague KristineMae.

 

If this did not resolve the issue with running up tax forms in QuickBooks Online (QBO), I suggest you get in touch with our QuickBooks Payroll Support Team. They have the necessary tools to conduct further investigation and to know why you're unable to view W2's in QBO.

 

Let me know how it goes as I'm always here is you need more help or additional questions about QuickBooks tax forms.

gj08
Level 1

W-2

I didn't see the option to select annual form after I click the payroll taxes

 

FritzF
Moderator

W-2

Hi, @gj08.

 

Thanks for joining this conversation. Allow me to hop in and ensure you can pull up your W-2 form in QuickBooks Online (QBO).

 

The steps shared by my colleagues above should help you pull up your W-2 form. To check if this is browser-related (cache and cookies) issue, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources causing this unusual response.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once done, go back to the Payroll Tax section to double-check. If they're now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For further information about managing the W-2 form in QBO, check out this article: File your W-2 forms.

 

For more tips and other resources, you can also visit our website for future reference: Self-help articles.

 

Please post again or leave a comment in this thread if you have follow-up questions about payroll forms or anything else. I'll be here ready to help. Stay safe.

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