When I send a customer an invoice it dose not send an itemized invoice just the amount owed

Hello there, @joseph-bogdan. Glad to have you here.

The information of an invoice that you've sent to your customer depends on the template you applied for it. 

Since QuickBooks invoice doesn't send an itemized invoice, let's customize the template using the Custom form style feature. Then, include all the important details that you need.

Follow these steps to accomplish the task:

1. Go to the Gear icon.
2. Select Custom form styles under Your Company.
3. If you have existing templates created, make sure to select the one that you'll use for the invoice template.
4. Click Edit under the Action column.
5. In the Content tab, click the middle part of the form.
6. Then, tick the Product/Service and Description boxes.
7. Hit Done to reflect the changes.
   

Note: Make sure you select or apply the correct template for the invoices. Go back to the invoice and click Customize at the bottom and choose the appropriate template. Then, resend the transaction to your customer. The items added to the invoice you emailed will be visible to them.

If the same thing happens, probably, this is a browser-related issue. You can follow the steps below:

Step 1: Use an incognito window:

It's likely a result of a browser error. This prevents your browser from storing additional cache files. It's a way to check issues caused by a full cache.
 

Step 2: Delete cache and temporary internet files:

If it works, you can clear cache and temporary internet files to optimize the browser's performance. It will also help delete the information stored in the cache. Another way is to use compatible browsers with QuickBooks Online. 

You may want to read through these articles to learn about managing invoices, and customizing templates:

• Learn how to personalize and add specific info to sales forms.
• Convert an estimate into an invoice in QuickBooks Online

If you still need more help with handling invoices or other transactions in QuickBooks, please let me know by utilizing the Reply button below. I'll be around to continue to help you. Take care always.

Hi joseph-bogdan,

Hope you’re doing great. I wanted to see how everything is going about sending an itemized invoice to your customer. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!