Which password do I use when emailing an invoice?

rich-car-dirks · ‎December 10, 2018

MarninaM · ‎December 10, 2018

Hello rich.car.dirks,

When emailing transactions such as invoices from QuickBooks Desktop, you will be prompted to enter your Web Mail Password. This is the actual email password that you’re using outside QuickBooks. (e.g. Gmail password, Yahoo password, etc).

If you have any questions, please don’t hesitate to let us know.

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jmrabun · ‎December 10, 2018

when i sent a invoice, it ask for password, forgott my password

jmrabun · ‎December 10, 2018

how do re set it with a new password

CMJKH · ‎December 10, 2018

How to reset send forms emailing password?

MarninaM · ‎December 10, 2018

Hello rich.car.dirks,

When emailing transactions such as invoices from QuickBooks Desktop, you will be prompted to enter your Web Mail Password. This is the actual email password that you’re using outside QuickBooks. (e.g. Gmail password, Yahoo password, etc).

If you have any questions, please don’t hesitate to let us know.

dahl13 · ‎December 10, 2018

I enter my email password, but it doesnt accept it

kookiesbykeirste · ‎December 10, 2018

Same thing happened to me

famlsr4ever · ‎December 10, 2018

I have had to change my email password. It doesn't accept the new one or the old one, when trying to email invoices. I can see where to change the email address, but I only need to change the password. I have invoices to send that are required via email to receive payment. I need an answer ASAP. I had to update my QB and now have QB Desktop Pro 2017 and have had nothing but problems since...In order to email invoices, am I required to purchase more programs from QB's/Intuit (If so, just one more monopoly...)" GOTCHA! You have to purchase more and more or your business can't function" So, discouraging, if that's actually reality!

tcalci · ‎December 10, 2018

This is happening to me also!!! Not accepting the password!! I've changed it & still didn't help. What gives?

cleaning1 · ‎December 10, 2018

me too.

jessicaholm · ‎December 10, 2018

It won't accept mine either. I think it's because it will only accept a 15 character password. Mine is longer than that. Any other ideas?

chrisbraziel · ‎December 10, 2018

This is also happening to me. I have used quickbooks for years and today it stopped working

jessicaholm · ‎December 10, 2018

I figured it out!! You need to go into Google and create an "app Password". This tells Google that it's okay to talk to quickbooks. It's a one-time only password that you enter into quickbooks (i sent an invoice to myself) and instead of using my google password, I used the app Password supplied by google. Then your regular password will work from then on.

fairhilloffice · ‎December 10, 2018

ok, but how do you do this step by step

jsholm · ‎December 10, 2018

Go to myaccount.google .com. Click on "Signing in to Google". Select "app passwords". At the bottom there is a Dropdown (my default is Calendar with the dropdown next to it). Click on "other". Type in QuickBooks, then click the Generate button. I hope this helps!

pcsi2000 · ‎December 10, 2018

what if you have aol??

sfloyd · ‎December 10, 2018

I had the same issue and tried my email password, and it didn't work. Then I entered my intuit password and that finally worked. I may update my intuit password to match my email password so that I don't have to remember both!

CB9 · ‎December 10, 2018

jsholm, could you please be a bit more specific. I've tried and can't locate "app passwords" or dropdown. Thank you I appreciate. Carol

keystonegolf · ‎December 10, 2018

when emailing a statement it ask for a pass word, i tried my yahoo mail password and i tried my itunes password. i tried to find a place to reset it, no luck at all so now what do i do.

kfranks · ‎December 13, 2018

When trying to email out of QBooks, it just out of the blue started inserting an old Email that hasnt been active in years and wont let me chaqnge it to the correct one i have been using to email invoices. Help!

Angelyn_T · ‎December 13, 2018

Hello everyone, thank you for reaching out to us here in the Community page.

I'm here to help you access your email and send transactions successfully.

If you're using Gmail, gmail maybe blocking sign-in attempts to your google account. You'll need to enable access to less secure apps and turn off 2-step verification for QuickBooks to have the right permissions to send emails using your gmail account.

If you're using Yahoo! Mail, yahoo mail has recently implemented a 2-step verification process. This generates a random password that must be entered into QuickBooks Desktop (QBDT) when it prompts for a password when sending emails. You may also need to allow access for less secure apps.

If you're using AOL, aol has required you to generate and use an app password if you were going to access it via third-party email app and uses 2-step verification to avoid getting an error.

If you're using QuickBooks in RightNetworks, sign in to the website of your email provider and complete the MFA request in RightNetworks. If a browser is not available, contact RightNetwrokks and ask for it to be added to your desktop. For the users with anti-virus, check with the developer of the anti-virus for instructions on how to allow information through Yahoo!, port 465 and Gmail, Hotmail, and other, port 587.

For the detailed instructions and steps, you may check this article: QuickBooks will not accept my web mail password.

Our doors are always open here in the Community page, feel free to drop a post if you have any other concerns. Have a good day!

bradtully · ‎January 23, 2019

I tried using my yahoo account password and its still telling me its the wrong password. This is a ridiculous setting that I never enabled.

Kristine Mae · ‎January 23, 2019

Hello there, Bradtully.

After trying the steps my colleague provided, I suggest contacting our QuickBooks Technical Support to have this investigated further. A phone agent has more tools that can help you to check why it's still not accepting your webmail password.

Here's how to contact them:

Open this link: https://help.quickbooks.intuit.com/contact.
Choose QuickBooks Desktop, then choose the Desktop version.
Choose a topic on the Contact Us page.
Click either Get Phone Number or Start a Message.

Of course, you're always welcome to post if you have other concerns.

Anonymous · ‎April 15, 2019

Hello,

I have changed my email address in my yahoo account and I am still not being able to send invoices through Quickbooks. Where do I go from here?

Anonymous · ‎April 15, 2019

Hello,

I have changed my password yahoo email account to see if I could get an invoice emailed through Quickbooks and it still didn't allow me to do this transaction. It isn't accepting my password. Where do I go from here?

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Which password do I use when emailing an invoice?