Let's perform some troubleshooting steps to help resolve the issue, JBS6.
There are times that your browser is full of frequently accessed page resources that may cause some unusual responses. To isolate, you can log into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once signed in, check if you can already add a new client. If so, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
Furthermore, learn how to enter invoices so your clients will know how much they'll have to pay. Go through this article for more information: Create Invoices in QuickBooks Online.
Reach out to us if you have any questions about adding your client. The Community is always here to assist you 24/7.
