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QuickBooks Desktop Point of Sale discontinuation

by Intuit•1• Updated a day ago

We introduced QuickBooks Desktop Point of Sale over 20 years ago to help retailers manage their stores. The platform it runs on is unique, so it's difficult to maintain and add new features.

On October 3, 2023, we discontinued QuickBooks Desktop Point of Sale 19.0 and the following connected services:

QuickBooks Point of Sale Payments
QuickBooks Point of Sale Gift Card Service
Mobile Sync
Intuit Store Exchange
Webgility ecommerce integration
Live support (phone, email, and chat)
Vendor Lookup Service

You can keep using QuickBooks Desktop Point of Sale 19.0 without these services after October 3, 2023. Discontinued products don't receive critical security patches or feature updates, so we recommend switching to one of the Point of Sale solutions below.

Switch to a mobile POS app

The QuickBooks mobile app allows you to accept invoice and new sale payments on the go and automatically sync transactions to QuickBooks. With Tap to Pay on iPhone, you can turn your phone into a powerful card reader so you don’t need to carry an extra device. Easily manage your team by inviting unlimited users to GoPayment while controlling access to sensitive business data. This is ideal for businesses that need to get paid anywhere and manage simple inventory.

Key features

Sync every transaction to QuickBooks Online automatically
Accept payments with Tap to Pay on iPhone or a Bluetooth card reader
Create an invoice or sale and collect payment on the spot
Send receipts by text or email
Create and manage customers, products, and services
Accept tips and apply discounts
View sales and cash flow reports
Invite unlimited team members and control access to sensitive data

Learn more about in-person payments with QuickBooks.

Switch to Shopify

Intuit partnered with Shopify to bring you a modern retail solution that integrates with QuickBooks Desktop financial software.¹ The bundle includes a migration tool, premium onboarding, and 24/7 support.²

Resources to help you evaluate Shopify:

Watch these on-demand webinars:
Connect with other merchants in the Shopify Digital Community
For information specifically about Shopify, browse the Shopify Help Center for how-to articles and videos

To get started, visit shopify.com/pos/quickbooks-bundle to learn about migrating to Shopify and integrating with QuickBooks Desktop.

Discontinuation FAQs

Can I buy additional seats or hardware?

No. Existing QuickBooks Point of Sale 19.0 customers could buy additional users on existing licenses and hardware until October 3, 2023.

If I don't use QuickBooks Desktop, can I still migrate to Shopify?

Yes. Use the migration workflow in the QuickBooks Desktop Connector app to import your customer, vendor, and item lists into Shopify.

Will my QuickBooks Point of Sale PIN Pad still work?

No. The Tetra Lane 5000 PIN Pad you bought from Intuit was configured exclusively for use with QuickBooks Desktop Point of Sale and QuickBooks Payments. Since QuickBooks Payments isn't available for Point of Sale anymore, the PIN Pad no longer works.

Will the QuickBooks Gift Card Service still work with Point of Sale?

No. QuickBooks Point of Sale Gift Card Service was discontinued on October 3, 2023. You can still manually redeem a gift card in QuickBooks Point of Sale, but the system can't manage the balance. Use the Gift Card report to confirm the available balance on a gift card.

Why do I see a prompt about Unprocessed Voice Authorizations that fails when I select Authorize Now?

Voice authorizations are offline transactions that try to settle through QuickBooks Payments when Point of Sale launches. Since QuickBooks Payments is no longer available for Point of Sale, those settlement attempts fail. For steps to resolve this, see "Fix 'Voice authorizations failed' errors in QuickBooks Point of Sale."

What data moves over from QuickBooks to Shopify?

It's free to use the QuickBooks Desktop Connector app to move your data to Shopify and to integrate Shopify with QuickBooks Desktop financial software.

The following data moves from QuickBooks Point of Sale to Shopify through the QuickBooks Desktop Connector app

Products (including inventory quantities at each location).
Customers, and vendor data.
Customer notes.

The following data doesn’t move directly.

Customer balances.
Product images. These must be exported manually from QuickBooks Point of Sale, then imported into Shopify with an app like Photo Finish.
Transactional or non-transactional records like sales receipts, receiving vouchers, purchase orders, or sales orders. Use QuickBooks Point of Sale software to view your past transactions and customer history.

How you handle special discounts in Shopify depends on how they were set up in QuickBooks Point of Sale — you might recreate them manually on each order, use standardized discount codes for customer groups, or use third-party apps for more complex discounting.

Using Shopify with QuickBooks

Which versions of QuickBooks Desktop are supported?

The QuickBooks Desktop Connector app supports QuickBooks Desktop Pro Plus, Premier Plus, and Enterprise — versions 2021, 2022, and 2023 (Enterprise 21.0, 22.0, and 23.0).

How does data sync with QuickBooks Desktop?

Shopify syncs with QuickBooks Desktop automatically through the QuickBooks Desktop Connector app. You can choose to send summarized data or detailed data with exact item names and descriptions. Orders, purchase orders, customers, inventory adjustments, and vendors all sync. For details, see this Shopify Help Center article.

Does Shopify work with QuickBooks Online?

Yes. Several integrations between Shopify and QuickBooks Online sync different types of data, including POS data. Search the QuickBooks app store for the integration that fits your business.

Is Stocky a separate app I have to subscribe to?

Stocky is a separate app owned and managed by Shopify. It installs automatically for merchants who switch from QuickBooks Point of Sale. It's free with a Shopify POS Pro subscription.

Does cost of goods sold flow from Shopify to QuickBooks Desktop?

Yes, as long as you use the QuickBooks Desktop Connector app. If you use Stocky to manage inventory, Stocky can track the average cost of an item.

Gift cards and payments

Do I have to use Shopify Payments?

No. Without Shopify Payments, QuickBooks Point of Sale users can still switch to Shopify POS and save 20% on Shopify POS software. Shopify Payments is required to qualify for the 50% off offer on Shopify POS software and select hardware.

What will happen to my gift cards? Can I transfer them to Shopify?

Yes. You can use the third-party app Selling Point to move existing gift card data to Shopify.

Ecommerce

I use another ecommerce platform. Does Shopify integrate with it?

Shopify POS doesn't directly integrate with other ecommerce platforms.

Can I integrate my other stores with Shopify?

Shopify POS doesn't directly integrate with other ecommerce platforms.

Data and data location

How do I know how much data I have?

Shopify doesn't have a data limit. Shopify operates data centers worldwide for businesses on its platform.

How do I clean up my data?

Use the QuickBooks Desktop Connector app to merge and clean up your data before migration.

What if I don't have phone numbers or email addresses for some customers?

You can still bring them into Shopify. If you also use Shopify for an ecommerce site, you can invite customers to complete an account verification to add those details. You can also manually update customer info as they continue to purchase from you through POS.

Apps

How do I find out what apps are available for my business?

Visit the Shopify App Store to search for apps by type, such as inventory management or loyalty. The store lists available apps for each category.

How much do apps cost?

It depends on the app. App developers set their own price points.

Can I integrate with the specific apps I use today?

If your apps are in the Shopify App Store, yes. If they aren't, contact the app developer to ask about Shopify support.

Can someone help me choose the right apps?

Yes. Contact Shopify and a team member can help you find the right apps as you grow.

Buying Shopify

What if I'm already a Shopify customer?

You can still take advantage of Shopify's discounts for QuickBooks Point of Sale customers. To get set up, visit shopify.com/pos/quickbooks-bundle for details.

Can someone help me migrate?

Yes. Find a Shopify expert at experts.shopify.com to help with migration.

Can I talk to someone about the product?

Yes. Check your email — Intuit sent you a direct line to Shopify's account executive team.

How can I demo the product?

Check your email — Intuit sent you a direct line to Shopify's account executive team. Once you contact them, they can demo the product for you.

Can I demo Shopify Lite instead of Shopify Pro?

Yes. Contact Shopify's account executive team using the direct line in your Intuit email to request a Shopify Lite demo.

Disclaimers

¹ Shopify is a global commerce platform. Features and services represented above are valid as of January 11, 2023 at https://www.shopify.com/pos/quickbooks-bundle . Additional fees and terms and conditions apply.

² Information provided by Shopify, Intuit disclaims any liability for inaccuracies or errors.

Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services. For details about our money transmission licenses, or for Texas customers with complaints about our service, please visit https://www.intuit.com/legal/licenses/payment-licenses/.

QuickBooks Payments: QuickBooks Payments account subject to eligibility criteria, credit, and application approval. Subscription to QuickBooks Online required. Not available in U.S. territories or outside the U.S.

QuickBooks card reader: Data access subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance. Separate card reader purchase, product registration and QuickBooks Payments account required. Terms, conditions, and features subject to change.

Tap to Pay on iPhone: Tap to Pay on iPhone requires a supported payment app and the latest version of iOS. Update to the latest version by going to Settings > General > Software Update. Tap Download and Install. Some contactless cards may not be accepted by your payment app. Transaction limits may apply. The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC. Tap to Pay on iPhone is not available in all markets. For Tap to Pay on iPhone countries and regions, see https://developer.apple.com/tap-to-pay/regions/. Apple Pay is a service provided by Apple Payments Services LLC, a subsidiary of Apple Inc. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.

Automatic Matching: QuickBooks Online will only match bank deposits with transactions processed through QuickBooks Payments. Not all transactions are eligible.

Apple Pay: Apple Pay is a registered trademark of Apple Inc.

Google Pay: Google Pay is a trademark of Google LLC.

Venmo is available only in the US.