HiHave previously cleared cache on numerous occasions - and it makes no difference, had already concluded that a new browser may be the answer.RegardsMichelle

Thank you for trying to help, however, I am not using desktop - I use Quickbooks online via by MAC, I log directly in through Safari, there is nothing down load...

Sadly its not the mobile app, it is the full online version on my MacBook - and the Customer 'Support' team has been completely useless - to be honest, I think ...

I have not been able to access anything down the left for over 6 months - and you have been useless at resolving it - I have worked out work arounds, however no...