Why does this software keep disconnecting with TSB?

Hi there, peterbooth.

You may be experiencing some browser-related issues. Let's run some steps to fix this matter.

To start with, log into your account on an incognito window. Incognito won't save your browsing history, which can result in unusual behavior.

You can use these keyboard keys to open one:

• Google Chrome: Ctrl + Shift + N
• Safari: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.

I've also added this article as additional reference in reconnecting your bank account: Reconnect your bank account in QuickBooks Online.

I'm just around whenever you need help in managing bank accounts.