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Intuit

Troubleshoot PDF and Print problems with QuickBooks Desktop

Learn how to troubleshoot problems with printing, emailing, or saving as a PDF from QuickBooks Desktop.

Having trouble printing, emailing or saving as a PDF from QuickBooks Desktop? Here's four solutions to help you troubleshoot this issue:

For best results, run the PDF & Print Repair Tool before any other troubleshooting steps.

Solution 1: Install the PDF and Print Repair Tool

Make sure QuickBooks is updated to the latest release before you begin.

  1. Download and run the QuickBooks Print and PDF Repair Tool.
  2. Once the tool completes, try the .pdf file-related task that originally generated the error.

If this doesn't fix the issue, move on to the next solutions.

Solution 2: Reset your temp folder permissions

This solution is only needed if your issue isn't resolved in step 1.

Solution 3: Check to see if the reconcile window is off of the screen

If QuickBooks appears to lockup after selecting reconcile from the Banking menu, but PDF functions are working, the reconcile window may be appearing off of the screen.

  1. Choose the Window menu and look in the list to see if your reconcile window is listed.
  2. Select Close All and begin the reconcile again.

Solution 4: Test, reinstall, and adjust permissions for XPS Document Writer (for users who use Windows but not Terminal Services)

Before you proceed with this solution consider the following:

  • Intuit doesn't support Microsoft applications and is not responsible for running these tools.
  • If you're uncomfortable performing these tasks, we recommend having an IT professional do this for you.
  • If you're reconciling accounts when you experience this issue, get more troubleshooting help here.