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W
WCD1
September 20, 2024
Question

2020 desktop pro not activating on a different computer

  • September 20, 2024
  • 1 reply
  • 16 views
No text available

    1 reply

    T
    Trish_TQuickBooks Team
    QuickBooks Team
    September 20, 2024

    Hello WCD1,

     

    Welcome to Community!  It's essential that you're able to activate your account, and get back to business as soon as possible!

     

    Here's how to activate QuickBooks manually;

     

    1. Open QuickBooks

    2. Click on Help, select Activate QuickBooks Desktop

    3. Follow the on screen steps to verify your information

    If you hit a snag, here's how to fix errors or issues when activating QuickBooks.

     

    Here are a few articles that you may feel beneficial.

     

    Should you require additional assistance, please don't hesitate to contact us at 1-833-317-2226, Mon-Fri: 9am-8pm EST. 

     

    If you have any other questions, feel free to reach out.  We would be happy to assist!

    J
    JP-RSA
    October 27, 2025

    I am unable to active Quickbooks Desktop 2020 on my new laptop, it loaded fine & now won't activate.

    I have followed the steps in this thread, but I still have the same error.

    It is trying to connect to 

    I receive error message: This site can’t be reached

    I have tried many times, please assist ASAP

    Thank you

     

    J
    JoelESQuickBooks Team
    QuickBooks Team
    October 27, 2025

    Thank you for getting in touch with us. Let me share some information about why you are unable to activate QuickBooks Desktop (QBDT) 2020, JP-RSA.

     

    The reason you're unable to activate the QBDT 2020 on your new laptop is that the version was already discontinued. With the discontinuation policy, you won't be able to access security updates, technical support, and other add-on services.

     

    The activation process fails and triggers an error message because the software cannot connect to the server. For continued support, I suggest upgrading to a newer version of QuickBooks Desktop or switching to QuickBooks Online. 

     

    If you have any further questions or concerns about QuickBooks, please feel free to reach out. We are here to help.

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