Can not renew subscription

Hi relaxpoolsandspa,

Welcome to Community!  Managing your QuickBooks Online account is essential to ensure your account remains active.  I'd be glad to assist!

Follow these steps to resubscribe or reactivate QuickBooks Online;

1. Open your Settings and then Account and Settings

2. Select the Billing and Subscription tab

3. Click on Resubscribe

4. Fill in the required fields and hit Save

Note; The address associated with your payment method must match your Company Address exactly, before the payment method will be accepted.  If the address is different, you'll need to use another payment method.

If you have any other questions, feel free to reach back out.  We'd be happy to help!